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Here’s some frequently asked questions (FAQ)


How do you work out your prices?

For carpet cleaning prices are based on the Sq yds / Sq mt of the rooms you want cleaning and how many steps you have. We have minimum charge of £75 for any one area, but for full houses and jobs with more rooms we offer discounts based on how much needs cleaning. Stain removal also starts from £75 for the 1st hour. For upholstery and leather we have a price range per seat. Rugs we have a price range per Sq mt

Do you have insurance?

We are fully insured with £5 million public liability cover and “items worked upon” insurance for added protection

Are you fully trained?

We are full NCCA members, IICRC members & trading standards accredited. We work to the British standards institute PAS86 standard. We are also one of Shropshire’s only IICRC commercial cleaning technician’s. We also regularly update our training.

How often should i have my soft furnishings cleaned?

Most manufacturers recommend the wet extraction method as the best way to clean your carpets and upholstery, this should be done every 12 months to 18 months. Regular vacuuming with an upright cleaner are recommended for between cleans weekly.

I’ve had other companies quote and its cheaper than yours, why is this?

unfortunately not all cleaning companies are the same, simply we all do things differently. We follow strict procedures for every job and as our reputation matters to us and we do our up most to ensure 100% customer satisfaction. Our prices are based on the workmanship and quality we put into every job and the customer service you receive. We have invested in training, insurances and have some of the most powerful and up to date equipment within Shropshire. There are some companies who don’t bother with any of the above, they are simply as the saying goes “splash and dash” companies. If you have a problem after they’ve ruined your carpets, many wont return back leaving you to pick up the bill. JL carpet cleaning quote only one price (based on the home survey) There are no hidden charges or add on’s.

What about stains?

carpets go through a rough time, so its pretty common to get the odd spot and stain on a carpet. Spots or unknown marks are usually where dirt has been attracted to something stick or residual, these are usually simply to remove. Staining were colour has been added to the carpet can be much harder to remove. Its important to understand that whilst we have removed countless stains before there’s never a guarantee that the stain can be removed. Sometimes removal may cause bleaching of the carpet fibre. We always recommend not using under the sink products on stains as these can “lock in” the stain with permanent effect. Check out our page on DIY stain removal.

My carpet after it was last cleaned become dirty quickly, why?

If you previously had a carpet cleaned, either using hire equipment or using another company and it has become dirty much quicker than expected this is down to residues from cleaning detergents being left in the carpet. The residues from cleaning weren’t rinsed out of the carpet thus attracting dirt. For more information on this check out our page on DIY carpet cleaning.  JL carpet cleaning use free rinsing Eco friendly products, these break the bond between dirt and fibre allowing them to be rinsed away with water, leaving your carpet healthy, fresh and most importantly dirt free

What areas do you cover?

We offer our services to areas covering Telford & Wrekin, Shrewsbury and other surrounding areas in Shropshire.

Quoting over the phone?

Though we appreciate you may need a quote over the phone, for comparison etc. It is very hard for us to give prices over the phone so please don’t be offended. It is sometimes possible to give you an estimate based on your room sizes. We prefer to come and give you a free home survey/quotation. As you’d appreciate all houses are different, some rooms may have heavy soiling, some light. therefore our pricing reflects the work required to clean your carpets to the best of our abilities

If you have any other questions, please don’t hesitate to contact us.

3 Areas for £99.00

JL Carpet Cleaning is offering 3 areas cleaned for just £99. It’s the same great service as normal using eco-friendly products and our latest equipment. * Please check below to make sure this package suits your requirements, if it doesn’t then please don’t hesitate to call us and we’ll do our best to make it work for you.

We ask that rooms to be cleaned are cleared of the furniture that you want us to clean under. We’ll happily move sofas around if needed though.

  • Lounge/diners | Hall & stairs | Stairs & landings are classed as 2 areas
  • Average max room size is 13ft x 12ft or 17sq yds. Don’t worry if your rooms are bigger please call us for an individual price
  • Some carpet types like Axminsters and Wilton carpets require extra processes to clean. These carpet types aren’t included
  • Domestic customers only
  • Local work only and one offer only per customer per visit applies
  • Please mention this offer when calling

Contact us now

15% Off Carpet Cleaning

For people moving out, moving in and needing end of tenancy cleaning, we are offering our best end of tenancy cleaning offer. This deal applies ONLY If your house is unfurnished and completely clear. If so we can offer you upto 15% off our normal prices. Also you’ll receive our same great service and cleaning techniques as well.

Contact us now

Category: Latest Articles

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DIY stain removalMany of us are in a rush in our daily lives nowadays, so odd spills on the carpet or marks can get overlooked and left for another day. We all tend to have those “under the kitchen sink products” that have been there ages and unfortunately we tend to grab these first, squirt and rub and hope for the best, But really what are you putting on your carpet and what can it unknown damage DIY stain removal cause?

Firstly we must understand that stains and spots are chemically complex. Many stains may have different make ups so treating with a universal spot treatment like vanish and others may just make things worse as there’s honestly no magic spray in a bottle.

Stains can be broken down into various different categories. Heres some examples:

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Is vacuuming important? YES! Is the correct answer, and it plays an extremely important part in maintaining your carpet, prolonging its life and maintaining a healthy atmosphere in your home.

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From our last blog we looked at part 1 carpet fibres and the pro’s and cons of each type of the most commonly used carpet fibres.This time we’ll look at more depth into the carpet types available, and further down the styles in which carpets come. The choice of carpet type and style is a personal preference, but there are some things to watch out for with carpet types, to help you in purchasing you new carpet.

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Carpet types an be broken down into tufted and woven:


carpet types, wliton and axminster carpetThese are axminsters and wilton carpets. These carpets are premium carpets, and use high quality materials like wool or a wool mix to produce the fibres. The fibres are woven into a high quality backing made of wefts and warp

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carpet fibres, a guide to which carpet to buyChoosing a carpet can become a bit of a headache. Walking into carpet shops and seeing the vast array of samples can sometimes be very daunting. What type of carpet are you planning to buy

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What style or type will you buy?

What type of finish and thickness will you have?

These are obviously all personal choices when it comes to choosing your carpet but the following information will help you get familiar with carpet fibre types so you can make a more informed and educated decision on choosing your next carpet when it comes to that time.



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Eco firendly trainingAt JL carpetcleaning we know its important to keep up to date with training.

The carpet industry moves at a fast pace and its important to stay ahead of things. We use eco-friendly products from a British company based in Cornwall called Solutions. The products themselves are much friendly than traditional detergents and chemicals.

We have recently completed a advanced spot and stain course, regarding the use of bleaches to improve cleaning results. These actions are not part of normal cleaning procedures, this is for when all has failed and is as a last resort to improve the look and appearance for the customer, so to avoid expensive insurance claims for replacement. We are now proud to be solution certified and qualified to clean to British standards PAS86 for carpet cleaning.


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In today’s hard economic times there is an ever increasing demand to save  money, carpet cleaning is no exception. However there are many pitfalls to avoid whilst considering who to use or what to use to clean your carpets.

Cleaning carpets isn’t just as easy as using any generic carpet shampoo or troubleshooting sprayer from under the kitchen sink. Being under the impression that all carpet cleaners are the same and we all use the same chemicals and machines is also far from it. firstly there are many different carpet fibres and many different colour dyes available all requiring different products, some require acidic rinses to leave them in the most stable condition so colours don’t bleed or fade. There are many different carpet backings some sensitive to water and some cannot be cleaned with normal water extraction methods.  Experienced cleaners have invested heavily in products, equipment, training, fibre identification and insurance to be able [...]

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