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Here’s some frequently asked questions (FAQ)


How do you work out your prices?

For carpet cleaning prices are based on the Sq yds / Sq mt of the rooms you want cleaning and how many steps you have. We have minimum charge of £75 for any one area, but for full houses and jobs with more rooms we offer discounts based on how much needs cleaning. Stain removal also starts from £75 for the 1st hour. For upholstery and leather we have a price range per seat. Rugs we have a price range per Sq mt

Do you have insurance?

We are fully insured with £5 million public liability cover and “items worked upon” insurance for added protection

Are you fully trained?

We are full NCCA members, IICRC members & trading standards accredited. We work to the British standards institute PAS86 standard. We are also one of Shropshire’s only IICRC commercial cleaning technician’s. We also regularly update our training.

How often should i have my soft furnishings cleaned?

Most manufacturers recommend the wet extraction method as the best way to clean your carpets and upholstery, this should be done every 12 months to 18 months. Regular vacuuming with an upright cleaner are recommended for between cleans weekly.

I’ve had other companies quote and its cheaper than yours, why is this?

unfortunately not all cleaning companies are the same, simply we all do things differently. We follow strict procedures for every job and as our reputation matters to us and we do our up most to ensure 100% customer satisfaction. Our prices are based on the workmanship and quality we put into every job and the customer service you receive. We have invested in training, insurances and have some of the most powerful and up to date equipment within Shropshire. There are some companies who don’t bother with any of the above, they are simply as the saying goes “splash and dash” companies. If you have a problem after they’ve ruined your carpets, many wont return back leaving you to pick up the bill. JL carpet cleaning quote only one price (based on the home survey) There are no hidden charges or add on’s.

What about stains?

carpets go through a rough time, so its pretty common to get the odd spot and stain on a carpet. Spots or unknown marks are usually where dirt has been attracted to something stick or residual, these are usually simply to remove. Staining were colour has been added to the carpet can be much harder to remove. Its important to understand that whilst we have removed countless stains before there’s never a guarantee that the stain can be removed. Sometimes removal may cause bleaching of the carpet fibre. We always recommend not using under the sink products on stains as these can “lock in” the stain with permanent effect. Check out our page on DIY stain removal.

My carpet after it was last cleaned become dirty quickly, why?

If you previously had a carpet cleaned, either using hire equipment or using another company and it has become dirty much quicker than expected this is down to residues from cleaning detergents being left in the carpet. The residues from cleaning weren’t rinsed out of the carpet thus attracting dirt. For more information on this check out our page on DIY carpet cleaning.  JL carpet cleaning use free rinsing Eco friendly products, these break the bond between dirt and fibre allowing them to be rinsed away with water, leaving your carpet healthy, fresh and most importantly dirt free

What areas do you cover?

We offer our services to areas covering Telford & Wrekin, Shrewsbury and other surrounding areas in Shropshire.

Quoting over the phone?

Though we appreciate you may need a quote over the phone, for comparison etc. It is very hard for us to give prices over the phone so please don’t be offended. It is sometimes possible to give you an estimate based on your room sizes. We prefer to come and give you a free home survey/quotation. As you’d appreciate all houses are different, some rooms may have heavy soiling, some light. therefore our pricing reflects the work required to clean your carpets to the best of our abilities

If you have any other questions, please don’t hesitate to contact us.

3 Areas for £99.00

JL Carpet Cleaning is offering 3 areas cleaned for just £99. It’s the same great service as normal using eco-friendly products and our latest equipment. * Please check below to make sure this package suits your requirements, if it doesn’t then please don’t hesitate to call us and we’ll do our best to make it work for you.

We ask that rooms to be cleaned are cleared of the furniture that you want us to clean under. We’ll happily move sofas around if needed though.

  • Lounge/diners | Hall & stairs | Stairs & landings are classed as 2 areas
  • Average max room size is 13ft x 12ft or 17sq yds. Don’t worry if your rooms are bigger please call us for an individual price
  • Some carpet types like Axminsters and Wilton carpets require extra processes to clean. These carpet types aren’t included
  • Domestic customers only
  • Local work only and one offer only per customer per visit applies
  • Please mention this offer when calling

Contact us now

15% Off Carpet Cleaning

For people moving out, moving in and needing end of tenancy cleaning, we are offering our best end of tenancy cleaning offer. This deal applies ONLY If your house is unfurnished and completely clear. If so we can offer you upto 15% off our normal prices. Also you’ll receive our same great service and cleaning techniques as well.

Contact us now


Latest Industry News

DIY stain removal



DIY stain removalMany of us are in a rush in our daily lives nowadays, so odd spills on the carpet or marks can get overlooked and left for another day. We all tend to have those “under the kitchen sink products” that have been there ages and unfortunately we tend to grab these first, squirt and rub and hope for the best, But really what are you putting on your carpet and what can it unknown damage DIY stain removal cause?

Firstly we must understand that stains and spots are chemically complex. Many stains may have different make ups so treating with a universal spot treatment like vanish and others may just make things worse as there’s honestly no magic spray in a bottle.

Stains can be broken down into various different categories. Heres some examples:

  • Protein based stains – i.e blood, vomit, urine, milk etc
  • Oil based stains – i.e oils, motor oil, kitchen grease etc
  • Tannin stains – i.e Tea, coffee, pop, juices etc
  • Dye stains – i.e turmeric, mustard, grass etc

Obviously there can be a combination of the above stains,  where a product may need treating with two methods to combat the  stain. Under the counter products contain a blend a products to try and cover all the bases, from bleaching agents, enzymes and surfactants. Whilst they may have some success, understanding how a stain is made up and what type of carpet you have will ultimately decide whether it can be removed. Many people simply don’t have the time to research stains so grab what they can and spray and rub away. Whilst in 50% of DIY stain removal the stains may well disappear by rubbing the product into the carpet you push the stain and the cleaning product further into the carpet and many people fail to rinse the product out simply leaving it still in the carpets. Over time as the product residues remain other general dirt’s attract themselves to the carpet leaving dark circles where once the stain was.

The other 50% of DIY stain removal cases, the use of a product has an adverse reaction with the stain, and results in the stain becoming “locked in” as the chemical makeup has been changed. This can result in bleaching of the carpet especially with wool carpets. Unfortunately in these cases many pick up the phone and call a carpet cleaner with the hope they will be able to save their carpet from certain doom. Whilst some kitchen sink jobs can be rectified, many cannot as the homeowner has caused irreversible damage. The pictures below show damage caused by household bleach and vanish.

DIY stain removalwashing powder b4







Our best advice to you, is not to trawl the internet searching for home remedies or grabbing the nearest kitchen sink bottle, merely if your unsure, blot the stain up with a white cloth with Luke warm water, if you have a wool carpet then avoid the temptation to scrub at the stain as you can damage the fibres permanently. If after this the stains still present call a professional  cleaner. As  the stain hasn’t been affected by other products, removal stands a better chance. So before you attempt DIY stain removal, Give us a call today.

By Jared Long



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