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Here’s some frequently asked questions (FAQ)


How do you work out your prices?

For carpet cleaning prices are based on the Sq yds / Sq mt of the rooms you want cleaning and how many steps you have. We have minimum charge of £75 for any one area, but for full houses and jobs with more rooms we offer discounts based on how much needs cleaning. Stain removal also starts from £75 for the 1st hour. For upholstery and leather we have a price range per seat. Rugs we have a price range per Sq mt

Do you have insurance?

We are fully insured with £5 million public liability cover and “items worked upon” insurance for added protection

Are you fully trained?

We are full NCCA members, IICRC members & trading standards accredited. We work to the British standards institute PAS86 standard. We are also one of Shropshire’s only IICRC commercial cleaning technician’s. We also regularly update our training.

How often should i have my soft furnishings cleaned?

Most manufacturers recommend the wet extraction method as the best way to clean your carpets and upholstery, this should be done every 12 months to 18 months. Regular vacuuming with an upright cleaner are recommended for between cleans weekly.

I’ve had other companies quote and its cheaper than yours, why is this?

unfortunately not all cleaning companies are the same, simply we all do things differently. We follow strict procedures for every job and as our reputation matters to us and we do our up most to ensure 100% customer satisfaction. Our prices are based on the workmanship and quality we put into every job and the customer service you receive. We have invested in training, insurances and have some of the most powerful and up to date equipment within Shropshire. There are some companies who don’t bother with any of the above, they are simply as the saying goes “splash and dash” companies. If you have a problem after they’ve ruined your carpets, many wont return back leaving you to pick up the bill. JL carpet cleaning quote only one price (based on the home survey) There are no hidden charges or add on’s.

What about stains?

carpets go through a rough time, so its pretty common to get the odd spot and stain on a carpet. Spots or unknown marks are usually where dirt has been attracted to something stick or residual, these are usually simply to remove. Staining were colour has been added to the carpet can be much harder to remove. Its important to understand that whilst we have removed countless stains before there’s never a guarantee that the stain can be removed. Sometimes removal may cause bleaching of the carpet fibre. We always recommend not using under the sink products on stains as these can “lock in” the stain with permanent effect. Check out our page on DIY stain removal.

My carpet after it was last cleaned become dirty quickly, why?

If you previously had a carpet cleaned, either using hire equipment or using another company and it has become dirty much quicker than expected this is down to residues from cleaning detergents being left in the carpet. The residues from cleaning weren’t rinsed out of the carpet thus attracting dirt. For more information on this check out our page on DIY carpet cleaning.  JL carpet cleaning use free rinsing Eco friendly products, these break the bond between dirt and fibre allowing them to be rinsed away with water, leaving your carpet healthy, fresh and most importantly dirt free

What areas do you cover?

We offer our services to areas covering Telford & Wrekin, Shrewsbury and other surrounding areas in Shropshire.

Quoting over the phone?

Though we appreciate you may need a quote over the phone, for comparison etc. It is very hard for us to give prices over the phone so please don’t be offended. It is sometimes possible to give you an estimate based on your room sizes. We prefer to come and give you a free home survey/quotation. As you’d appreciate all houses are different, some rooms may have heavy soiling, some light. therefore our pricing reflects the work required to clean your carpets to the best of our abilities

If you have any other questions, please don’t hesitate to contact us.

3 Areas for £99.00

JL Carpet Cleaning is offering 3 areas cleaned for just £99. It’s the same great service as normal using eco-friendly products and our latest equipment. * Please check below to make sure this package suits your requirements, if it doesn’t then please don’t hesitate to call us and we’ll do our best to make it work for you.

We ask that rooms to be cleaned are cleared of the furniture that you want us to clean under. We’ll happily move sofas around if needed though.

  • Lounge/diners | Hall & stairs | Stairs & landings are classed as 2 areas
  • Average max room size is 13ft x 12ft or 17sq yds. Don’t worry if your rooms are bigger please call us for an individual price
  • Some carpet types like Axminsters and Wilton carpets require extra processes to clean. These carpet types aren’t included
  • Domestic customers only
  • Local work only and one offer only per customer per visit applies
  • Please mention this offer when calling

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15% Off Carpet Cleaning

For people moving out, moving in and needing end of tenancy cleaning, we are offering our best end of tenancy cleaning offer. This deal applies ONLY If your house is unfurnished and completely clear. If so we can offer you upto 15% off our normal prices. Also you’ll receive our same great service and cleaning techniques as well.

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DIY Carpet Stain Removal – The Hazards

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DIY stain removal

DIY carpet stain removal

If you are unfortunate enough to drop or spill something on your carpet your first reaction is normally to grab the nearest cloth to wipe it up. After this, some may decide to reach for an “under the kitchen sink” household cleaner. These cleaners are marketed in our supermarkets as “all in one” cleaners or “stain removal” cleaners for carpets.

Unfortunately, these products aren’t magic in a can. Some may contain harsh chemicals which could actually “lock” the stain in the carpet, potentially ruining it.  Professional cleaners stay well clear of these sorts of products. We see on a regular basis the damage these wonder products cause.

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We don’t use fake testimonials or made up reviews. These below are purely our customer’s thoughts on what we did for them. Click away and take a look….

The hazards of using household carpet cleaning & stain removal products on your carpets…

1. Colour loss

Carpet dyes in some carpets can be very delicate especially in wool and some nylon carpets. Some of these products contain harsh chemicals which if left can quickly cause colour loss, where a light patch occurs when dry. The products have literally bleached the colour out of the carpet dye, this then cannot be fixed and is permanent. Don’t make the common mistake that you can see a clean patch as it could well be that it is the colour that has varnished!

2. Dirt attracting residues

Have you ever wondered why when you clean a patch it gets dirty quicker? Most of the supermarket products are detergent based and because many don’t rinse the product after cleaning leaving residues behind. Dirt will attract back to the sticky residues like a magnet. Imagine washing your hair but not rinsing it out afterwards, the same applies.

3.Rubbing the carpet

In an attempt to remove the stain many people just scrub away at the fibres. Whilst it may not harm some carpets, there are some carpet fibres where rubbing can seriously damage the fibre. This can cause distortion, piling and damage fibre rigidity. Rubbing stains can often spread the stain further into the carpet.

4. I’ve tried cleaning it, I’ll call a carpet cleaner…

After attempting the stain removal, but being unsuccessful, you’ll be considering calling a professional in. With the hope “he’ll be able to sort it out”. Unfortunately, these magic products can literally “lock the stain” in the carpet by physically altering the chemical structure of the stain. Remember after calling in a professional carpet cleaner it may now be impossible for them to remove.

The moral is one innocent bottle of magic cleaner can ruin your carpets. Remember If you value your carpets, it’s more cost-effective in the long run to call out a trained professional carpet cleaner straight away who’ll have more success at removing an un-tampered stain than a tampered one. If you do spill something…..then:


  • Blot the area with a damp white cloth (DO NOT RUB)
  • Repeat as necessary until the stain no longer transfers
  • Resist the temptation to apply cleaning products as this can hamper the removal process
  • Finally, give us a call
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