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Here’s some frequently asked questions (FAQ)


How do you work out your prices?

For carpet cleaning prices are based on the Sq yds / Sq mt of the rooms you want cleaning and how many steps you have. We have minimum charge of £75 for any one area, but for full houses and jobs with more rooms we offer discounts based on how much needs cleaning. Stain removal also starts from £75 for the 1st hour. For upholstery and leather we have a price range per seat. Rugs we have a price range per Sq mt

Do you have insurance?

We are fully insured with £5 million public liability cover and “items worked upon” insurance for added protection

Are you fully trained?

We are full NCCA members, IICRC members & trading standards accredited. We work to the British standards institute PAS86 standard. We are also one of Shropshire’s only IICRC commercial cleaning technician’s. We also regularly update our training.

How often should i have my soft furnishings cleaned?

Most manufacturers recommend the wet extraction method as the best way to clean your carpets and upholstery, this should be done every 12 months to 18 months. Regular vacuuming with an upright cleaner are recommended for between cleans weekly.

I’ve had other companies quote and its cheaper than yours, why is this?

unfortunately not all cleaning companies are the same, simply we all do things differently. We follow strict procedures for every job and as our reputation matters to us and we do our up most to ensure 100% customer satisfaction. Our prices are based on the workmanship and quality we put into every job and the customer service you receive. We have invested in training, insurances and have some of the most powerful and up to date equipment within Shropshire. There are some companies who don’t bother with any of the above, they are simply as the saying goes “splash and dash” companies. If you have a problem after they’ve ruined your carpets, many wont return back leaving you to pick up the bill. JL carpet cleaning quote only one price (based on the home survey) There are no hidden charges or add on’s.

What about stains?

carpets go through a rough time, so its pretty common to get the odd spot and stain on a carpet. Spots or unknown marks are usually where dirt has been attracted to something stick or residual, these are usually simply to remove. Staining were colour has been added to the carpet can be much harder to remove. Its important to understand that whilst we have removed countless stains before there’s never a guarantee that the stain can be removed. Sometimes removal may cause bleaching of the carpet fibre. We always recommend not using under the sink products on stains as these can “lock in” the stain with permanent effect. Check out our page on DIY stain removal.

My carpet after it was last cleaned become dirty quickly, why?

If you previously had a carpet cleaned, either using hire equipment or using another company and it has become dirty much quicker than expected this is down to residues from cleaning detergents being left in the carpet. The residues from cleaning weren’t rinsed out of the carpet thus attracting dirt. For more information on this check out our page on DIY carpet cleaning.  JL carpet cleaning use free rinsing Eco friendly products, these break the bond between dirt and fibre allowing them to be rinsed away with water, leaving your carpet healthy, fresh and most importantly dirt free

What areas do you cover?

We offer our services to areas covering Telford & Wrekin, Shrewsbury and other surrounding areas in Shropshire.

Quoting over the phone?

Though we appreciate you may need a quote over the phone, for comparison etc. It is very hard for us to give prices over the phone so please don’t be offended. It is sometimes possible to give you an estimate based on your room sizes. We prefer to come and give you a free home survey/quotation. As you’d appreciate all houses are different, some rooms may have heavy soiling, some light. therefore our pricing reflects the work required to clean your carpets to the best of our abilities

If you have any other questions, please don’t hesitate to contact us.

3 Areas for £99.00

JL Carpet Cleaning is offering 3 areas cleaned for just £99. It’s the same great service as normal using eco-friendly products and our latest equipment. * Please check below to make sure this package suits your requirements, if it doesn’t then please don’t hesitate to call us and we’ll do our best to make it work for you.

We ask that rooms to be cleaned are cleared of the furniture that you want us to clean under. We’ll happily move sofas around if needed though.

  • Lounge/diners | Hall & stairs | Stairs & landings are classed as 2 areas
  • Average max room size is 13ft x 12ft or 17sq yds. Don’t worry if your rooms are bigger please call us for an individual price
  • Some carpet types like Axminsters and Wilton carpets require extra processes to clean. These carpet types aren’t included
  • Domestic customers only
  • Local work only and one offer only per customer per visit applies
  • Please mention this offer when calling

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15% Off Carpet Cleaning

For people moving out, moving in and needing end of tenancy cleaning, we are offering our best end of tenancy cleaning offer. This deal applies ONLY If your house is unfurnished and completely clear. If so we can offer you upto 15% off our normal prices. Also you’ll receive our same great service and cleaning techniques as well.

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About Us

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Carpet Cleaning Video

A little bit about us

We are a small family run business offering professional cleaning services to areas covering Telford & Wrekin, Shrewsbury and Shropshire and over time we have become one of the most reviewed cleaning companies in Shropshire.

At JL carpet cleaning myself and Jenny’s mission is simple, we pride ourselves in our work and try to exhaustively ensure that all our customers receive a 1st class service every time. We are only a small local cleaning service and not part of any large franchise, therefore our reputation and the customer’s satisfaction is extremely important to us. Over the years we have built up a reputation that we are genuinely proud of. We are one of the most positively reviewed companies in Shropshire. You can view all our latest reviews further down this page. We have invested heavily in the most modern up to date equipment and training money can buy

We Take Our Training Seriously

Along with our extensive carpet knowledge and previous 10 years as an experienced carpet installer, we also take our training very seriously. As well as attending regular training to keep our knowledge up to date we also are members of the following associations:

JL carpetcleaning van
Carpet Cleaning Van

A complete service from beginning to end

We like to inspect each and every job we give a quotation for. Our free cleaning survey consists of checking the carpet construction and fitting, checking for staining and ascertaining the best cleaning methods.

We also run-through any requirements you may have. This survey allows us also to highlight any cleaning issues upfront with the customer We are also experienced in carpet fitting allowing us to sort any snags or problems before cleaning takes place.

We don’t believe in giving you unrealistic guarantees and expectations, but just the best and most complete job we can do for you. Check out our gallery  for regularly updated examples of our work.

5 stars

One of the most 5 star reviewed cleaning companies in Shropshire!

We don’t use fake testimonials or made up reviews. These below are purely our customer’s thoughts on what we did for them. Click away and take a look….

We guarantee you the best possible clean.

But below are some common carpet cleaning misconceptions to bear in mind, so here we go....

1. The carpet will look brand new? – It is thoroughly impossible to restore carpet and fabric to its condition when first fitted. Fibres go through wear and tear as well as soil and dirt exposure. With proper methods, your home can be made clean and smell fresh, but anyone claiming to make it brand new or almost new is not being truthful. Carpet manufacturers recommend you should have your carpets cleaned annually or twice yearly to keep them in the best condition

2. Aren’t all carpet cleaning companies are the same? – This is one of the biggest misconceptions there is. The reality is, who you select is responsible for providing top-notch service. It is the technician who is doing the work, not the machine. Personalized professional service is what we provide. It is similar to the difference between ordering fast food or dining out at your favourite family-owned restaurant. There are many out there offering cheap carpet cleaning, but ask yourself are what products are being put on my carpet, are they insured and have proper training. Have they invested in their equipment?

3. I can use cleaning agents and household products to clean up spots and stains myself? – Whilst this may be true in some extremely rare cases, the truth is there are damaging chemicals and solutions in household items, DIY carpet stain removal can ruin your carpet, upholstery or rug. Professional cleaning agents have been tested and tried through a vigorous process before being made available for PROFESSIONAL USE.

upholstery & sofa cleaners in Telford, Shrewsbury & Shropshire
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Rug cleaning in action
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