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Here are some frequently asked questions (FAQ)

Our Coronavirus reassurance promise

In these unprecedented times, inviting trades into your home, which not so long ago was simple now seems challenging. We are taking increased precautions moving forward. This is for your reassurance that we’re taking things seriously, for your health and ours. Here’s our promise:

• Any equipment we bring into customers home in contact with soft furnishings is sanitised prior to each job
• Jenny & Myself are infection control trained and certified. We wear appropriate PPE where needed.
• We’ll be observing the 2mt distance. If you wish, stay in another part of the home until we’re finished
• If we feel unwell or suffer symptoms then we’ll call to rearrange. This equally applies to clients too.
• All soft furnishings will be deep steam cleaned with our truck-mounted cleaning system producing temperatures over 220degrees F. All waste is taken off-site and no machines brought into your property. Leaving your carpets and upholstery hygienically clean and sanitised.
• For more reassurance, why not enquire about our Peace of mind package which can be added to any booking

How do you work out your prices?

For carpet cleaning, prices are based on the Sq yds / Sq mt of the areas you want cleaning and how many steps you have. We have a minimum charge of £90 for the 1st area. The minimum price per area is £25, with discounts available for larger properties. Stain removal also starts from £90 for the 1st hour. For upholstery and leather, we have a price range per seat starting from £38. Rugs we have a price range per sq mt and a min charge of £95. (prices as of 2021)

Do you have insurance?

We are fully insured with £5 million public liability cover and “items worked upon” insurance for added protection

Are you fully trained?

We are full advanced NCCA members, IICRC members & trading standards accredited. We work to the British standards institute PAS86 standard. We are also one of Shropshire’s only IICRC commercial cleaning technician’s. We also regularly update our training.

How often should I have my soft furnishings cleaned?

Most manufacturers recommend the wet extraction method as the best way to clean your carpets and upholstery, this should be done every 12 months to 18 months. Regular vacuuming with an upright cleaner is recommended weekly.

I’ve had other companies quote and its cheaper than yours, why is this?

Unfortunately, not all cleaning companies are the same, simply we all do things differently. We follow strict procedures for every job and as our reputation matters to us and we do our utmost to ensure 100% customer satisfaction. Our prices are based on the workmanship and quality we put into every job and the customer service you receive. We have invested in training, insurances and have some of the most powerful and up to date equipment within Shropshire. There are some companies who don’t bother with any of the above, they are simply as the saying goes “splash and dash” companies. If you have a problem after they’ve ruined your carpets, many won’t return back leaving you to pick up the bill. JL carpet cleaning quote only one price (based on the home survey) There are no hidden charges or add on’s. Finally take a look at our reviews, as these represent our clients feedback on our service.

What about stains?

carpets go through a rough time, so it’s pretty common to get the odd spot and stain on a carpet. Spots or unknown marks are usually where dirt has been attracted to something stick or residual, these are usually simple to remove. Staining where colour has been added to the carpet can be much harder to remove. It’s important to understand that whilst we have removed countless stains before there’s never a guarantee that the stain can be removed. Sometimes removal may cause bleaching of the carpet fibre. We always recommend not using under the sink products on stains as these can “lock-in” the stain with permanent effect. Check out our page on DIY stain removal.

My carpet after it was last cleaned become dirty quickly, why?

If you previously had a carpet cleaned, either using hire equipment or using another company and it has become dirty much quicker than expected this is down to residues from cleaning detergents being left in the carpet. The residues from cleaning weren’t rinsed out of the carpet thus attracting dirt. For more information on this check out our page on DIY carpet cleaning.  JL carpet cleaning use free rinsing Eco-friendly products, these break the bond between dirt and fibre allowing them to be rinsed away with water, leaving your carpet healthy, fresh and most importantly dirt free

What areas do you cover?

We offer our services to areas covering Telford & Wrekin, Shrewsbury and other surrounding areas in Shropshire. Please note so areas do incur travel charges.

Quoting over the phone?

Though we appreciate you may need a quote over the phone, for comparison etc. It is very hard for us to give prices over the phone so please don’t be offended. It is sometimes possible to give you an estimate based on your room sizes. We prefer to come and give you a free home survey/quotation. As you’d appreciate all houses are different, some rooms may have heavy soiling, some light. therefore our pricing reflects the work required to clean your carpets to the best of our abilities

If you have any other questions, please don’t hesitate to contact us.

3 Areas for £99.00

JL Carpet Cleaning is offering 3 areas cleaned for just £99. It’s the same great service as normal using eco-friendly products and our latest equipment. * Please check below to make sure this package suits your requirements, if it doesn’t then please don’t hesitate to call us and we’ll do our best to make it work for you.

We ask that rooms to be cleaned are cleared of the furniture that you want us to clean under. We’ll happily move sofas around if needed though.

• Lounge/diners | Hall & stairs | Stairs & landings are classed as 2 areas
• Average max room size is 13ft x 12ft or 17sq yds. Don’t worry if your rooms are bigger please call us for an individual price
• Some carpet types like Axminsters and Wilton carpets require extra processes to clean. These carpet types aren’t included
• Domestic customers only
• Local work only and one offer only per customer per visit applies
• Please mention this offer when calling

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15% Off Carpet Cleaning

For people moving out, moving in and needing end of tenancy cleaning, we are offering our best end of tenancy cleaning offer. This deal applies ONLY If your house is unfurnished and completely clear. If so we can offer you upto 15% off our normal prices. Also you’ll receive our same great service and cleaning techniques as well.

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Carpet 7 point process

1. Pre-Survey

This is carried out on all carpets that will be potentially cleaned. This is for fibre identification, to check for existing damage, potential problems and in some cases, cleaning limitations. The results will be fully discussed with the customer before any work is carried out

2. Pre-Clean Vacuuming

Around 80-85% of soiling in carpets is dry particulate dust/grit type soiling. The first important stage of all cleaning processes is to remove as much dry soiling as possible before wetting the carpet. All carpets are pre-vacuumed with a heavy-duty commercial grade vacuum cleaner.

3. Spotting & Pre-Spray

Some carpets may have spots and stains that need separate attention before the carpet is pre-sprayed. After these have been treated the carpet will be pre-sprayed with a product appropriate to the soiling and fibre type.

4. Agitation

Done by a machine, this is used to open the carpet pile and works the cleaning solution into the carpet fibres allowing it to work on the deeper down soils and preparing the carpet for rinse extraction. Agitation is a very important part of the cleaning process and commonly skipped by cleaning companies.

5. Rinse extraction

Solution is jetted into the carpet at over 110degrees C and over 250psi. The wand pass then extracts the solution and soiling and is lifted out by our truck mounted cleaning system* and wastewater is recovered back into our vehicle. This leaves your carpets smelling fresh and free from cleaning solutions. * dependant on access

6. Drying

Our extraction equipment will typically leave your carpets touch dry within a few hours, but as part of the service and for extra convenience, we use our air movers which will help dry the carpets fast if required.

7. Final groom and run through

Carpets are groomed if required and then we’ll run through the finishing details and ask you to check your happy and then its time to say goodbye

Our truck mounted cleaning system benefits

Q: What are the benefits or a truck-mounted cleaning system over a portable machine?

A: There is a huge difference between a portable machine using electric from a typical plug and a petrol-driven engine. We have our own power supply and bring our own filtered water supply to all jobs. It allows for such a variety of benefits. We have listed them below to explain in better detail:

1. Immense Heat

Our truck mount produces immense temperatures of over 230 degrees F, these temperatures kill bacteria, germs and viruses in your soft furnishings and simply not available from the average tap.

2. Vacuum Power

Our truck mount can extract nearly twice as much moisture from soft furnishings compared to the most high spec portables, allowing carpets to dry quicker and a superior result.

3. Rinsing Power

With our own water supply and without the need to use your water and fill buckets. Our truck mount can flush pollutants from you carpets & upholstery deeper and faster with the reassurance it is being fully extracted.

4. Waste Removal

In the unique times we are in, we can reassure you all waste from your soft furnishings is secured into our van mounted waste tank and disposed of off site. We do not tip contaminated waste or soiling down your toilets or around your property. All pollutants are exhausted outside at the machine and not back into your property.

Watch our truck mount in action

Upholstery 7 point process

1. Pre-Survey

This is carried out on all carpets that will be potentially cleaned. This is for fibre identification, to check for existing damage, potential problems and in some cases, cleaning limitations. The results will be fully discussed with the customer before any work is carried out

2. Pre-Clean Vacuuming

Around 80-85% of soiling in carpets is dry particulate dust/grit type soiling. The first important stage of all cleaning processes is to remove as much dry soiling as possible before wetting the upholstery. All upholstery is pre-vacuumed with a heavy-duty commercial grade vacuum cleaner.

3. Spotting & Pre-Spray

Some upholstery may have spots and stains that need separate attention before the fabric is pre-sprayed. After these have been treated the fabric will be pre-sprayed with a product appropriate to the soiling and fibre type.

4. Agitation

Done by a machine or by variety of methods. This is used to work the cleaning solution into the fibres allowing it to work on the deeper down soils and preparing the upholstery for rinse extraction. Agitation is a very important part of the cleaning process and commonly skipped by cleaning companies.

5. Rinse extraction

The solution and soiling are then lifted by our water extraction machine using the latest in upholstery cleaning tools, the Sapphire Pro. These are designed to clean the fabric without spraying water deep into the cushion, meaning that over wetting is eliminated, and the drying time is a lot faster

6. Drying

Our extraction equipment will typically leave your fabrics touch dry within a few hours, but as part of the service we will speed dry the fabrics as much as possible prior to leaving.

7. Final groom and run through

The upholstery is groomed if required and then we’ll run through the finishing details and ask you to check your happy and then its time to say goodbye