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    Here are some frequently asked questions (FAQ)

     

    Our Coronavirus reassurance promise

    In these unprecedented times, inviting trades into your home, which not so long ago was simple now seems challenging. We are taking increased precautions moving forward. This is for your reassurance that we’re taking things seriously, for your health and ours. Here’s our promise:

    • Any equipment we bring into customers home in contact with soft furnishings is sanitised prior to each job
    • Jenny & Myself are infection control trained and certified. We wear appropriate PPE where needed.
    • We’ll be observing the 2mt distance. If you wish, stay in another part of the home until we’re finished
    • All soft furnishings are post-treated with a sanitiser killing 99.9999% of bacteria and germs for added reassurance and this is FREE
    • All soft furnishings will be deep steam cleaned with our truck-mounted cleaning system producing temperatures over 220degrees F. All waste is taken off-site and no machines brought into your property. Leaving your carpets and upholstery hygienically clean and sanitised.
    • For more reassurance, why not enquire about our Peace of mind package which can be added to any booking

    How do you work out your prices?

    For carpet cleaning, prices are based on the Sq yds / Sq mt of the rooms you want cleaning and how many steps you have. We have a minimum charge of £85 for any one area, but for full houses and jobs with more rooms, we offer discounts based on how much needs cleaning. Stain removal also starts from £85 for the 1st hour. For upholstery and leather, we have a price range per seat. Rugs we have a price range per Sq mt and a min charge of £95.

    Do you have insurance?

    We are fully insured with £5 million public liability cover and “items worked upon” insurance for added protection

    Are you fully trained?

    We are full advanced NCCA members, IICRC members & trading standards accredited. We work to the British standards institute PAS86 standard. We are also one of Shropshire’s only IICRC commercial cleaning technician’s. We also regularly update our training.

    How often should I have my soft furnishings cleaned?

    Most manufacturers recommend the wet extraction method as the best way to clean your carpets and upholstery, this should be done every 12 months to 18 months. Regular vacuuming with an upright cleaner is recommended weekly.

    I’ve had other companies quote and its cheaper than yours, why is this?

    unfortunately, not all cleaning companies are the same, simply we all do things differently. We follow strict procedures for every job and as our reputation matters to us and we do our utmost to ensure 100% customer satisfaction. Our prices are based on the workmanship and quality we put into every job and the customer service you receive. We have invested in training, insurances and have some of the most powerful and up to date equipment within Shropshire. There are some companies who don’t bother with any of the above, they are simply as the saying goes “splash and dash” companies. If you have a problem after they’ve ruined your carpets, many won’t return back leaving you to pick up the bill. JL carpet cleaning quote only one price (based on the home survey) There are no hidden charges or add on’s.

    What about stains?

    carpets go through a rough time, so it’s pretty common to get the odd spot and stain on a carpet. Spots or unknown marks are usually where dirt has been attracted to something stick or residual, these are usually simple to remove. Staining where colour has been added to the carpet can be much harder to remove. It’s important to understand that whilst we have removed countless stains before there’s never a guarantee that the stain can be removed. Sometimes removal may cause bleaching of the carpet fibre. We always recommend not using under the sink products on stains as these can “lock-in” the stain with permanent effect. Check out our page on DIY stain removal.

    My carpet after it was last cleaned become dirty quickly, why?

    If you previously had a carpet cleaned, either using hire equipment or using another company and it has become dirty much quicker than expected this is down to residues from cleaning detergents being left in the carpet. The residues from cleaning weren’t rinsed out of the carpet thus attracting dirt. For more information on this check out our page on DIY carpet cleaning.  JL carpet cleaning use free rinsing Eco-friendly products, these break the bond between dirt and fibre allowing them to be rinsed away with water, leaving your carpet healthy, fresh and most importantly dirt free

    What areas do you cover?

    We offer our services to areas covering Telford & Wrekin, Shrewsbury and other surrounding areas in Shropshire. Please note so areas do incur travel charges.

    Quoting over the phone?

    Though we appreciate you may need a quote over the phone, for comparison etc. It is very hard for us to give prices over the phone so please don’t be offended. It is sometimes possible to give you an estimate based on your room sizes. We prefer to come and give you a free home survey/quotation. As you’d appreciate all houses are different, some rooms may have heavy soiling, some light. therefore our pricing reflects the work required to clean your carpets to the best of our abilities

    If you have any other questions, please don’t hesitate to contact us.

    yvonne cooper
    yvonne cooper
    13:59 06 Nov 20
    From the initial contact to completion. Customer care, attention to detail, product knowledge and pride taken in work cannot be rated highly enough for Jared and his wife.Suite and carpet look AMAZING! Thank you so much Jared. Really appreciated especially in these difficult times.
    nicola scott
    nicola scott
    17:19 04 Nov 20
    I am very impressed with this service. My carpets look like new! The house has a lovely fresh smell, and my dog's little accidents are completely gone. Jared kindly left me some cleaning fluid for any future accidents. I am very happy with this service and i will definitely use them again. I highly recommend.
    Jan S.
    Jan S.
    17:15 26 Oct 20
    We were very pleased with the result today! Our carpets do look much brighter and cleaner. Jared was very helpful on the phone when we were organising the visit and was very pleasant to deal with. He arrived in good time, considering the distance he had to travel to us. We feel we had a very professional service today and will not hesitate to recommend JL Cleaning to our neighbours who are also interested in this service.
    Valerie Hall
    Valerie Hall
    10:55 18 Oct 20
    Our carpet had been badly effected by our cat’s regular habit of bringing up her food! Now the carpet looks great and smells a good deal better too!! Thank you. We will be using you again and would recommend your services to anyone!
    Peter Schofield
    Peter Schofield
    14:32 15 Oct 20
    Jared was very professional and friendly. He explained the whole process before he started and did a superb job and I would recommend his company without hesitation
    Andy Chapman
    Andy Chapman
    14:59 14 Oct 20
    First class service and carpets regenerated to nearly new....which given the stairs carpet was 12 years old and very tired is brilliant!Great local company and will definitely use cm again.
    Lisa Rushton
    Lisa Rushton
    10:18 07 Oct 20
    Jared provides an excellent carpet cleaning service for my elderly mother. He was very patient with her ensuring that she was happy with the whole service whilst providing excellent results. Highly recommend! Thankyou!
    Janet Scovell
    Janet Scovell
    11:22 24 Sep 20
    We are very impressed with the service we got. Quick responses and follow up emails detailing what we had agreed. We had 2 sofas cleaned and a large rug, all of which now look like new and hadn’t been cleaned for years!They were very professional and conveyed confidence in the knowledge they had about the material of our sofas. It was explained why they needed to do the particular cleaning they carried out. We will have no hesitation in using them again and have already recommended them to a friend.
    Lucy Gascoigne
    Lucy Gascoigne
    08:39 06 Jul 20
    Very happy with the service I received and our carpets look brand new again, was very worried about our living room carpet due to stains before we moved in and JL Carpetting got rid of them. Would totally reccomend them.
    Mo Payne
    Mo Payne
    13:53 17 Jun 20
    excellent service, carpets look like new. thanks so much
    Joy Lamont
    Joy Lamont
    19:03 10 Jun 20
    Jared was really friendly and Covid-19 aware. We were delighted the carpets came up so well, Jared certainly knows his trade. Thank you, see you again.
    Eleanor Banks
    Eleanor Banks
    08:42 18 Apr 20
    Jarrad cleaned a rug, a couch and our vintage VW Camper interior to a fantastic standard.We were impressed by how professional, friendly and through the service was.Jarrad set realistic expectations for us in his visit prior to the clean, to check the fibres which he then exceeded.Thank you so much, we will definitely recommend you to friends & family
    Gwen Cleaton
    Gwen Cleaton
    22:09 08 Mar 20
    2nd March 2020 , my carpets have been cleaned to a very high standard.The service was excellent, from start to finish.Friendly, professional and with a positive attitude to want to make sure the customer is satisfied with the service. Refreshing in this day and ageI would definitely recommend this company.Thank youJL Carpets.
    Brenda Wilkinson
    Brenda Wilkinson
    17:21 19 Feb 20
    We had our three piece suite cleaned and are very happy with the result. Friendly and competent.
    Kate Walker
    Kate Walker
    10:44 17 Feb 20
    Called out to deal with large black coffee stain on wool carpet. Made an very good job of reducing the visibility of the stain. Would definitely use again and recommend to anyone needing carpets cleaning.
    Elaine Gray
    Elaine Gray
    17:11 03 Feb 20
    Thanks to JL Carpet Cleaners for the work they carried out today in our home cleaning soot damage carpet, rug & arm chair.
    What a brilliant job.
    We would thoroughly recomend their work.
    A lovely friendly & professional husband & wife team.
    We were delighted with the cleaning done today.
    H&E Gray
    Elaine Gray
    Elaine Gray
    17:04 03 Feb 20
    Great service from JL Carpet cleaning. Lovely friendly husband & wife team. Carpet, rug & arm chair cleaned after soot damage took place in our home.Jared & Jenny did a great job bring back the carpet, rug & arm chair to looking almost new.We were delighted & we would thoroughly recomend them as a company to do any carpets & upholstery that needs cleaning.Our thanks to you both for your work today.H & E Gray.
    Jo Ball
    Jo Ball
    17:45 24 Jan 20
    Absolutley amazed by the finish of my carpets, they were filthy from two wet dogs. They look brand new!
    The team are fab. Prompt, friendly and always kept in touch.
    Highly recommended. Amazing value for money.
    Thank you
    lauriane Delacote
    lauriane Delacote
    16:09 06 Jan 20
    I used JL Carpet as I was moving out of my Flat (rental) in the middle of december 2019. I was very pleased with the reactivity and flexibility of JL Carpeting. As few days, before my appointment I learnt that I had to go to an important meeting and the team manage to come early to suit me. The job was done professional and to a very good standard which allow me to get my deposit back and have a happy landlord. I will highly recommend their services.
    Catherine Bird
    Catherine Bird
    19:10 26 Nov 19
    Called at relatively short notice due to having decorated our teenage daughter's bedroom and being horrified at just how bad the carpet was once her room was cleared! From answering the inital call, to finding a space in the week that suited us, right the way through to the care taken whilst in our house and the end result, we were extremely impressed. Carpet looks good as new. Will definitely use again!
    Val Harvey
    Val Harvey
    18:29 05 Nov 19
    Really impressed with the customer service and the cleanliness of the carpets. They look brand new - which is saying something with 4 dogs and 4 cats! Would highly recommend and will definitely be using again ourselves!
    Marie Evison
    Marie Evison
    11:15 27 Oct 19
    Fabulous friendly service...as always, carpets looked amazing as usual..highly recommended..Thank you Jared and Jenny
    Sally Bainbridge
    Sally Bainbridge
    17:32 25 Oct 19
    Booked to clean living room and stair carpets in our rented house which were grubby from general soiling, mainly from the dog!Turned up on time, were very polite, friendly and professional. Job was completed very quickly and efficiently. Excellent results and dried very quickly.A little more expensive than some companies quoted but well worth it.I wouldn't hesitate to recommend and will definitely use again next time our carpets need cleaning.
    Robyn Burns
    Robyn Burns
    19:00 09 Oct 19
    Brilliant service from JL Carpet Cleaning, friendly and professional throughout and my carpets look as good as new! Was also given helpful advice for cleaning my carpets going forward.
    Paul Hambi
    Paul Hambi
    20:50 06 Oct 19
    Great customer service throughout. I've used JL a few times now and have been delighted with the quality of the cleaning everytime. Very professional and polite, you can't ask for more. Whenever my carpets require a freshen up, JL Carpet Cleaning will always get my custom.
    Anji Carrier
    Anji Carrier
    09:38 30 Sep 19
    Carpet cleaning on another level! JL Carpet Cleaning did an exceptional job of cleaning our ‘overdue for a deep clean’ carpets in busy offices. Our 9 year old carpet came up amazingly well, colour restored to like new. Best deep clean system there is, bar none. Totally professional and efficient from first contact, right through to the end of the job. I would not hesitate to highly recommend them to anyone. Superb service and results - so pleased that we went to this company. ⭐️⭐️⭐️⭐️⭐️
    Dave Castle
    Dave Castle
    12:55 27 Sep 19
    Professional, friendly and a great service performed to a very high standard that was well communicated. Would highly recommend this team.
    Ann Eaton
    Ann Eaton
    17:23 02 Sep 19
    Highly recommend JL Carpet Cleaning. Punctual, efficient & professional.Cleaned our carpets & suite exceptionally well.Thank you Jared & Jenny.
    JACQUELINE BURCHILL
    JACQUELINE BURCHILL
    09:50 31 Aug 19
    On time - excellent service - carpets look like new. Couldn't ask for more. Thank you Jared.
    Sheila Turner
    Sheila Turner
    18:45 04 Aug 19
    Fantastic service couldn’t believe how good the carpets looked. Very professional and efficient company would highly recommend
    Michael Farrington
    Michael Farrington
    10:12 26 Jul 19
    Really pleased with the quality of work by Jared & Jenny. They are very efficient and professional in what the do. High standard of work left my suite like new. Wouldn't hesitate in recommending them to anyone. I'm sure I will be using their services again in the future.Michael Farrington.
    Nick Savchenko
    Nick Savchenko
    07:02 19 Jul 19
    I would highly recommend the services provided by this company. They visited our retail outlet recently to assess our requirements, having done so they arranged to carry out the work after opening hours which was extremely helpful. The end result was a very professional cleaning of our carpets. They are a very polite, conscientious and caring team who provide great service.
    geoff maiden
    geoff maiden
    08:54 08 Jun 19
    Extremely pleased with the results of our carpets being cleaned by JL. We highly recommend them for their proficiency, courteousness and reliability.Would not hesitate in receiving them into our house again in the future. Well done. Geoff Maiden
    geoff maiden
    geoff maiden
    08:54 08 Jun 19
    Extremely pleased with the results of our carpets being cleaned by JL. We highly recommend them for their proficiency, courteousness and reliability.Would not hesitate in receiving them into our house again in the future. Well done. Geoff Maiden
    Pamela Booth-Jones
    Pamela Booth-Jones
    08:23 11 May 19
    The work was carried out at the time agreed, in an efficient and diligent manner. Carpets look like new. You will not be disappointed.
    Howard Bloxham
    Howard Bloxham
    18:34 10 May 19
    Jared & Jenny were punctual, thorough and efficient. They cleaned our lounge/diner carpet and two 2 seater sofa's. When searching the internet for this service I found a number of cheaper sites, but the reviews for their service swayed me. When Jared initially came to quote for the job he checked all the materials thoroughly, so that he knew exactly what was required. I am so pleased that we chose J&L Carpet cleaning, they are a charming couple and very good at their job. We are very pleased with the result.
    Emma Hesp
    Emma Hesp
    19:36 29 Mar 19
    Just Excellent.I have a very tricky Laura Ashley sofa which marks if you breathe on it!! Ive had it for 3 years and didn’t know what to do or if it could actually be cleaned.. but ultimately it looked a mess.The team were very upfront explaining that due to the type of fabric they may not get a perfect finish but the marks were so bad I had to take a leap of faith. I am so pleased with the sofa and the care they took over ensuring the pile would be raised when it dried showed a real pride in the work they do. Couldn’t recommend them enough.
    Joan Fryer-Clark
    Joan Fryer-Clark
    19:40 27 Mar 19
    Dear Jenny and Jared,Thank you so , much for today, we can recommend you both to anyone who needs their furtiture cleaningas we did.This lovely couple were thorough, testing fabric, and using the correct products to do real efficient job,they protected our carpets and wore protective covers on their feet, and were pleasant, polite and so helpful, and worked really hard, nothing was to much trouble for them.We will certainly have them again without hesitation, carpets next !, We wish you all the best in you endeavours, and look forward to seeing you when we are ready.Regards Anita and Joan
    Colin Dowse
    Colin Dowse
    08:34 21 Mar 19
    I had carpets in 3 rooms and a 5 seater sofa cleaned yesterday and I recommend JL Carpet Cleaning along with Jared and Jenny wholeheartedly. Colin Dowse, Shrewsbury
    Chrissie Long
    Chrissie Long
    17:36 16 Feb 19
    JL Cleaning came to my home today and cleaned my living room carpet and sofa bed.

    I would highly recommend their services as they are friendly knowledgable and a professional company who have left me a happy customer and I shall be using their services again in the near future.
    Jen Chatwin
    Jen Chatwin
    10:33 19 Jan 19
    We had our living room carpet cleaned, as with 3 young children, it was looking pretty grubby. We were hoping a good clean would freshen the carpet up a but and maybe lighten the few stains, but the results are even better than we expected!

    They also arrived on time and were so polite and helpful - just really lovely people. I will definitely use their service again in the future when it's needed.
    Geraldine Thurley
    Geraldine Thurley
    16:28 16 Dec 18
    I am so impressed with JL. Jared and Jenny were prompt, friendly and very efficient. They have made my suite look 100 times better, I never thought it could look so nice again. I will definitely use this company again. Highly recommended.
    Jacqueline Williams
    Jacqueline Williams
    14:56 08 Nov 18
    Love my mums clean carpets, they look new.

    We had contacted a national company but their reviews were enough for my mum to contact J L carpet cleaning.
    So so glad she did.

    Great people and very helpful and professional

    My mum is over the moon.

    We will be contacting JL in the near future.

    Thank you for making my mum happy.

    Jacqueline Williams
    The Hairy Hilton Small Dogs Hotel
    Telford
    Betty Parker
    Betty Parker
    14:51 08 Nov 18
    We were greatly impressed with you both, you made an excellent job and we can't thank you enough.
    We wouldn't hesitate in recommend you to our friends and family.

    Our carpets look fabulously clean. And we didn't have to move any heavy furniture.

    Thank you for all your professional advice.

    Mrs Parker
    Conroy Drive
    Telford
    Peter Eades
    Peter Eades
    08:18 21 Aug 18
    Jared and Jenny provided a prompt, efficient, professional and friendly service. A lovely young couple who did a great job of doing a thorough clean of all carpets throughout the house. I would have no hesitation whatsoever in recommending their services.
    Ann Martin
    Ann Martin
    10:35 12 Aug 18
    Just had our lounge, stair and landing carpets cleaned by Jared - whole process easy from ringing for a quote and setting up appointment to the work being done. Fluid used was pleasant and you weren’t left with that damp wet carpet smell. Dried very quickly. We would definitely recommend and will use again. Thank you Jared.
    Valerie Jump
    Valerie Jump
    19:21 05 Jul 18
    Jared and Jenny arrived promptly and were friendly, efficient and professional. I was very pleased with my carpets and will definitely be using their services again.
    Jude Mollart
    Jude Mollart
    20:08 27 Jun 18
    Jared got back immediately with quote. Time was arranged and Jared and Jenny arrived promptly. They were polite and extremely professional and we felt comfortable having them working in our home. Despite the extremely hot weather they worked without stopping until the job was finished. We were really pleased with the completed job- our sofas and chair look brilliantly clean again and smell clean too. We would certainly use Jared and Jenny again and would thoroughly recommend them .
    Faith Sloan
    Faith Sloan
    16:30 26 Jun 18
    Highly recommended did a great job at a competitive price and a lovely person.
    Bryonie Nortje
    Bryonie Nortje
    06:28 26 Jun 18
    I would definitely recommend JL Carpet Cleaning!! Professional and efficient from start to finish. Our carpets were full of stains from when we moved in, and with 3 dogs and a young child they didn't get any better! Jared explained to me that because our carpets were wool that they might not be able to get all the stains out. But they did! I was very impressed with the friendly and efficient service. Thank you!
    Jenny Long
    Jenny Long
    19:04 08 May 18
    Terri Rapson
    Terri Rapson
    11:02 22 Feb 18
    This couple were professional, cheerful and very thorough. My carpets now looking great again. Highly recommended.
    Sally Wilkins
    Sally Wilkins
    16:02 16 Jan 18
    This is the second time JL have cleaned the carpets - and as with the first time (2 years ago) I am very pleased with the result - and the more so as the whole process uses eco-friendly products.
    Steve Masters
    Steve Masters
    17:55 15 Dec 17
    After 4 years of being trampled on by a muddy and messy dog I thought my carpets were fit for the bin, especially after two previous local carpet cleaning firms failed miserably improving things. After a bit of research I decided to try one last time and chose JL carpet cleaning. All I can say is amazing! The results were truly remarkable, carpets massively improved. A big thanks the Jared and his wife for their professional service. Merry Christmas both!
    Helen Rashleigh
    Helen Rashleigh
    08:18 10 Dec 17
    Very highly recommended � turned up, on time on a very cold, icy and snowy morning � and made my carpet look like new �
    A � service
    Bobbie Grimston
    Bobbie Grimston
    21:39 05 Dec 17
    Absolutely amazing service, very reliable and polite, and would highly recommend
    Mo Payne
    Mo Payne
    14:27 08 Oct 17
    Sandra Worrell
    Sandra Worrell
    17:48 28 Aug 17
    JL Carpet Cleaning fitted carpets throughout in my new bungalow. Absolutely delighted, carpets look perfect, completed in no time, great customer service. Highly recommended!
    Ricky Singh
    Ricky Singh
    09:41 21 Jul 17
    great professional service, turned up when he said he would. emailed to remind me of the date. no issues in using jared again.....:-)
    Kath Dunstan
    Kath Dunstan
    01:22 28 May 17
    Great service very professional lovely couple
    Paul Wrighton
    Paul Wrighton
    07:21 30 Apr 17
    We can only say positive things about JL Carpet & Upholstery Cleaning. From the first telephone enquiry, to the costing visit and through to the completion of the job, they were professional, efficient and friendly.
    We can't recommend their services highly enough.
    Pippa Price
    Pippa Price
    17:00 29 Apr 17
    Really happy with the service. Lovely couple who coped very well with our naughty dogs too! Good explanation of the products (eco friendly). Sofa looks like new!
    Matt Connolly
    Matt Connolly
    20:24 24 Mar 17
    Great service, professional, polite and know everything there is about cleaning carpets and furniture. I've used them twice in the last couple of years and can't recommend them enough.
    Kathleen Fencott
    Kathleen Fencott
    15:57 01 Mar 17
    great service, good results. no chemicals to inhale will definitely use JL Carpets.again.Many Thanks
    Tracy Hall
    Tracy Hall
    22:48 16 Jan 17
    Very professional service Did a fab job on my sofas . But most of all repected, my house. Thank you JL carpet cleaning. I would definitely recommend
    Pam J Close
    Pam J Close
    08:50 23 Nov 16
    Great people, great service and great results! Love the fact that they are eco friendly, I really didn't want to be inhaling chemicals. Superb communication throughout from quote to arriving for the job. Will definitely be using JL Carpet Cleaning again and will be recommending them to my friends. Many Thanks!
    Cherry Harding
    Cherry Harding
    08:35 20 Oct 16
    Used twice. Great service and professional job. Eco friendly products too. Oh , and friendly people.
    Emma Grainger
    Emma Grainger
    08:32 20 Oct 16
    Great service and excellent results ... Thanks Jared! I would highly recommend using JL carpet cleaning
    Maureen Davies
    Maureen Davies
    15:58 17 Oct 16
    Absolutely delighted with the service and the end result. Thought I was going to buy a new carpet but what they achieved is nothing short of amazing. I would recommend them to everybody.
    Barbara Webb
    Barbara Webb
    07:58 02 Aug 16
    Extremely professional, polite and helpful. Saved a badly stained carpet I was convinced was a write off. Jared even rang me the following day to check that I was happy with the job. Highly recommended.
    Mel Latham
    Mel Latham
    15:29 15 Mar 16
    We recently had our office carpets cleaned and JL did a very good and professional job. We are looking to use their services again, this time to have the office chairs cleaned. Very happy with this company.
    Jacqueline Harper
    Jacqueline Harper
    10:49 26 Jan 16
    Absolutely fabulous service - didn't think the carpets would recover from everything the last tenants had thrown at new carpets BUT it's all beautifully clean and fresh and the new tenants are delighted. Thank you so much - I will definitely recommend you and use your service again! :)
    Kerry O'keeffe
    Kerry O'keeffe
    19:10 28 Dec 15
    Excellent service, very pleased with the the price and results, carpets look new
    Tony Baugh
    Tony Baugh
    19:14 23 Nov 15
    Told you I would use you again another great job in our new home. Lols and feels better and your advice as always was brilliant. It's nice to know we can still rely on professionals.
    Pauline MacDonald
    Pauline MacDonald
    11:41 29 Aug 15
    Excellent service! Jared had to cope with grumpy teenager, dog and me giving 'working' from home which meant he had to let himself out! Would definately recommend this business.
    Kelly Dolphin
    Kelly Dolphin
    16:50 02 Aug 15
    A very friendly, honest and competetive company. I would recommend to anyone.
    Nick Smalley
    Nick Smalley
    19:17 19 Apr 15
    Jared and his other half have been excellent.

    We were desperate as landlords moving back in to our very stained and smelly house that used to be our home. Jared managed to fit me in the same day I enquired, which was just before the Easter bank holiday.

    The smell and the stains have gone and we are happy to move in again.

    Thank you so much

    Regards Nick
    Tina Fox
    Tina Fox
    21:05 17 Apr 15
    Really happy with my clean stair carpet, all environmentally friendly too, Thank you
    James Shepherd
    James Shepherd
    20:01 11 Feb 15
    Great service, great results, trustworthy and very reasonably priced.
    Cathy Landau
    Cathy Landau
    12:56 17 Jul 14
    Just had my carpets and stairway cleaned: I am truly amazed how they have come up! All those marks that made the carpets lifeless, and stains from goodness knows what and when have gone too. Fresh smelling, all clean and tidy,and as Jared uses eco-friendly products, I'm doubly pleased ;-) Well done Jared and Ricky!
    Alan Watkins
    Alan Watkins
    19:55 27 May 14
    Prompt, Polite Service. Would Highly Recommended to all! The carpet tiles at The Silver Threads Hall have came up excellent, with the lovely eco friendly material used, it great for the child to play on. Thanks!
    Sue Crane
    Sue Crane
    10:16 09 May 14
    Great company, highly recommended
    Punctual, courteous & very reliable
    Carpet looked brilliant, saved me replacing it !

    3 Areas for £99.00

    JL Carpet Cleaning is offering 3 areas cleaned for just £99. It’s the same great service as normal using eco-friendly products and our latest equipment. * Please check below to make sure this package suits your requirements, if it doesn’t then please don’t hesitate to call us and we’ll do our best to make it work for you.

    We ask that rooms to be cleaned are cleared of the furniture that you want us to clean under. We’ll happily move sofas around if needed though.

    • Lounge/diners | Hall & stairs | Stairs & landings are classed as 2 areas
    • Average max room size is 13ft x 12ft or 17sq yds. Don’t worry if your rooms are bigger please call us for an individual price
    • Some carpet types like Axminsters and Wilton carpets require extra processes to clean. These carpet types aren’t included
    • Domestic customers only
    • Local work only and one offer only per customer per visit applies
    • Please mention this offer when calling

    Contact us now

    15% Off Carpet Cleaning

    For people moving out, moving in and needing end of tenancy cleaning, we are offering our best end of tenancy cleaning offer. This deal applies ONLY If your house is unfurnished and completely clear. If so we can offer you upto 15% off our normal prices. Also you’ll receive our same great service and cleaning techniques as well.

    Contact us now

    Carpet 7 point process

    1. Pre-Survey

    This is carried out on all carpets that will be potentially cleaned. This is for fibre identification, to check for existing damage, potential problems and in some cases, cleaning limitations. The results will be fully discussed with the customer before any work is carried out

    2. Pre-Clean Vacuuming

    Around 80-85% of soiling in carpets is dry particulate dust/grit type soiling. The first important stage of all cleaning processes is to remove as much dry soiling as possible before wetting the carpet. All carpets are pre-vacuumed with a heavy-duty commercial grade vacuum cleaner.

    3. Spotting & Pre-Spray

    Some carpets may have spots and stains that need separate attention before the carpet is pre-sprayed. After these have been treated the carpet will be pre-sprayed with a product appropriate to the soiling and fibre type.

    4. Agitation

    Done by a machine, this is used to open the carpet pile and works the cleaning solution into the carpet fibres allowing it to work on the deeper down soils and preparing the carpet for rinse extraction. Agitation is a very important part of the cleaning process and commonly skipped by cleaning companies.

    5. Rinse extraction

    Solution is jetted into the carpet at over 110degrees C and over 250psi. The wand pass then extracts the solution and soiling and is lifted out by our truck mounted cleaning system* and wastewater is recovered back into our vehicle. This leaves your carpets smelling fresh and free from cleaning solutions. * dependant on access

    6. Drying

    Our extraction equipment will typically leave your carpets touch dry within a few hours, but as part of the service and for extra convenience, we use our air movers which will help dry the carpets fast if required.

    7. Final groom and run through

    Carpets are groomed if required and then we’ll run through the finishing details and ask you to check your happy and then its time to say goodbye

    Our truck mounted cleaning system benefits

    Q: What are the benefits or a truck-mounted cleaning system over a portable machine?

    A: There is a huge difference between a portable machine using electric from a typical plug and a petrol-driven engine. We have our own power supply and bring our own filtered water supply to all jobs. It allows for such a variety of benefits. We have listed them below to explain in better detail:

    1. Immense Heat

    Our truck mount produces immense temperatures of over 230 degrees F, these temperatures kill bacteria, germs and viruses in your soft furnishings and simply not available from the average tap.

    2. Vacuum Power

    Our truck mount can extract nearly twice as much moisture from soft furnishings compared to the most high spec portables, allowing carpets to dry quicker and a superior result.

    3. Rinsing Power

    With our own water supply and without the need to use your water and fill buckets. Our truck mount can flush pollutants from you carpets & upholstery deeper and faster with the reassurance it is being fully extracted.

    4. Waste Removal

    In the unique times we are in, we can reassure you all waste from your soft furnishings is secured into our van mounted waste tank and disposed of off site. We do not tip contaminated waste or soiling down your toilets or around your property. All pollutants are exhausted outside at the machine and not back into your property.

    Watch our truck mount in action

    Upholstery 7 point process

    1. Pre-Survey

    This is carried out on all carpets that will be potentially cleaned. This is for fibre identification, to check for existing damage, potential problems and in some cases, cleaning limitations. The results will be fully discussed with the customer before any work is carried out

    2. Pre-Clean Vacuuming

    Around 80-85% of soiling in carpets is dry particulate dust/grit type soiling. The first important stage of all cleaning processes is to remove as much dry soiling as possible before wetting the upholstery. All upholstery is pre-vacuumed with a heavy-duty commercial grade vacuum cleaner.

    3. Spotting & Pre-Spray

    Some upholstery may have spots and stains that need separate attention before the fabric is pre-sprayed. After these have been treated the fabric will be pre-sprayed with a product appropriate to the soiling and fibre type.

    4. Agitation

    Done by a machine or by variety of methods. This is used to work the cleaning solution into the fibres allowing it to work on the deeper down soils and preparing the upholstery for rinse extraction. Agitation is a very important part of the cleaning process and commonly skipped by cleaning companies.

    5. Rinse extraction

    The solution and soiling are then lifted by our water extraction machine using the latest in upholstery cleaning tools, the Sapphire Pro. These are designed to clean the fabric without spraying water deep into the cushion, meaning that over wetting is eliminated, and the drying time is a lot faster

    6. Drying

    Our extraction equipment will typically leave your fabrics touch dry within a few hours, but as part of the service we will speed dry the fabrics as much as possible prior to leaving.

    7. Final groom and run through

    The upholstery is groomed if required and then we’ll run through the finishing details and ask you to check your happy and then its time to say goodbye

    Coronavirus Cleaning

    Its a blog time again, and since I’m still on lock down 😏, I’ve plenty of time to write it! I wanted to try and put together a blog listing what we’re doing moving forward including some new products and use of equipment, what tips we can suggest and what to avoid when it comes to the coronavirus and carpet & upholstery cleaning.

    Firstly, I just wanted to say thanks for taking the time to read this and hope you find it of use. We hope your well and staying safe. We’re living in a strange period of time, things look completely different from how they were not so long ago. As all responsible businesses are finding we are making changes to certain things to ensure we can ensure safety for our clients and ourselves. This will be a game-changer in my eyes, as businesses who don’t layout what protection and precautions their offering clients might as well pack up now. So read on and hopefully, it’ll be of use.

    You can jump to each section here if you wish:

    1. What we’re doing and our “Coronavirus Reassurance Promise
    2. Truckmount Cleaning benefits
    3. New products & services
    4. DIY machines and rogue services

    What we’re doing moving forward

    In these unprecedented times, inviting trades into your home, which not so long ago was simple now seems challenging. We decided to research what was required and put in place our ” Coronavirus Reassurance Promise ” are taking increased precautions moving forward. This is for your reassurance that we’re taking things seriously, for your health and ours. Here’s our promise:

    • Any equipment we bring into customers home in contact with soft furnishings is sanitised prior to each job
    • Jenny & Myself are infection control trained and certified. We wear appropriate PPE where needed.
    • We’ll be observing the 2mt distance. If you wish, stay in another part of the home until we’re finished
    • Any touch points we use, we will disinfect for you.
    • All soft furnishings are Pre & Post-treated with a sanitiser killing 99.9999% of bacteria and germs (more information below)
    • Please don’t be offended if we turn down biscuits and a cup of tea. Don’t worry we’ll make up for it next time.
    • We’ll be encouraging card payments,
    • For ADDED reassurance, why not enquire about our Peace of mind package which can be added to any booking (more information below)

    These are the steps we’re taking moving forward to help give clients reassurance we’re putting precautions in place. But what about the actual virus itself, how can we help with cleaning your property to leave you reassured your carpets & upholstery are deep cleaned and left hygienic and sanitised. Let’s read on…….

    Truck mount cleaning benefits

    Most carpet cleaning companies use electric portable machines, filling up with a bucket from your tap and emptying waste down your toilet or waste drain. Our unique truck-mounted cleaning system is a blog all on its own (I’ll get round to it one day!) but our truck mount has some major benefits which are vital in helping us deep clean carpets & upholstery leaving them sanitised and hygienically clean and leaving your home a safer place.

    This £20,000 petrol-driven system combines incredible heat and steam (over 120 degrees C) with superior rinsing power and vacuum power so allows for greater deep down steam cleaning that is nowhere near remotely possible with a portable machine and this process alone leaves carpets sanitised. Other major factors are apart from our own water supply is all waste from your home is vacuumed into our van mounted waste tank and disposed of off-site. The machine exhausts to the outside air so no pollutants become aerosols and go back into your home from machine exhaust. This is critically important when we take into account the current coronavirus situation.

    Our amazing NHS also recommends steam cleaning on items such as carpets and upholstery to kill germs and bacteria. Click the link for useful tips for around the home. Read More Here >>>. You can see our truck mount in action in the video below.

    New products and services

    So what new products and services can we now bring to you to aid reassurance and keep you safe in your property? Well 1st up is as you may have noticed in our ” Coronavirus Reassurance Promise ” is the FREE application of a powerful new sanitiser. This product is capable of killing 99.9999% of bacteria and germs for added reassurance and this is FREE.  It is approved to European standard EN14476:2013 + A2:2019. Killing up to 99.9999% of microbes and coronaviruses including SARS – COV2 which causes the  COVID 19 illness. Take a look at the product info HERE

    It is PRE sprayed prior to us starting work just for our protection and yours and allowed to dry. After steam cleaning with our truck mount, it is then POST sprayed again to give you the best reassurance possible that germs, bacteria and viruses have been killed. Why’s its FREE. Well, the cost of application per job is minimal and the benefits for ourselves and for our clients out ways the cost, simply put.

    We’ve also launched our New ” Peace of Mind Package “. This package is perfect for new home movers or renters by anyone can use it. The outline of the package involves cleaning and disinfecting surfaces and touchpoints within a property and then fogging the product mentioned above over all areas, top to bottom leaving a fine layer of antimicrobial protection. You can find out more about this package and our disinfection services HERE and feel free to watch the video below of Jenny in action

    DIY Machines and rogue services

    I know, I know, I can hear people ” well I’ve got a machine in the cupboard or ill pop and hire a certain branded red machine! ” (sorry I can’t bring myself to name them as they bring more misery than anything🤣 )

    Well, let’s have a look at that. Household cleaners and hire machines are small and that’s so that they can be easily lifted, stored away and moved around, being small also means their limited on power, but hold on hear “aren’t all cleaning machines the same?” Yes, but there’s a MASSIVE difference between a truck mount petrol driven engine and a small portable machine, all giving different results.

    Basically the bigger the machine, the heavier it gets due to bigger vacuums and pumps. As power increases the machines get bigger. The more VACUUM and PRESSURE you have the carpets will be cleaner, brighter and drier.

    DIY cleaning machines

    The system we use produces powerful steam cleaning capable of sanitising carpets in one hit. Back this up with the products we’re using above for added reassurance, it’s clear the same results and outcomes can’t be achieved. Personally, with all that is happening with the current coronavirus pandemic, this has brought to the forefront of peoples minds the need for advance hygiene and sanitising practices. Is it worth cutting corners and having a go yourself with our healths in mind?

    One thing to note on hire machines as well is and I find this personally terrifying. We have a strict regime for cleaning down equipment, tanks, literally anything that’s been in a client’s home. This is to ensure its disinfected with powerful products ready for the next client. These hire machines are used by lots of people week in week out, all with different types of soiling and possibly within homes where the coronavirus has been prevalent.

    These machines were never really cleaned that well when being taken back prior to this pandemic. I can’t see this really changing either as previous users will still not understand how to fully disinfect a machine ready for the next person or YOU. They also exhaust pollutants back into the room you’re using them in, spreading more germs and bacteria around. Not pleasant really, Still want to Hire one now?

    This pandemic has also sprouted many Rogue Services, especially on places like Facebook and other social media outlets, offering COVID 19 cleaning and fogging. All I can say here is please research who you’re using. This pandemic is going to highlight what steps companies will be taking to ensure peoples health and act responsibly. Please take care of cheap cleaning prices and offerings. There has been an abundance of companies cropping up offering disinfection services with little or no training and in normal circumstances maybe a dodgy cleaner will write off a carpet or sofa then disappear. Now peoples health is at stake.

    Well, my keyboard smoking now from all this typing so best sign off. From Myself and Jenny, we hope this has reassured you that we’re taking precautions and taking the safety and our health of ourselves and clients responsibly and hopefully you’ll see all the work we’ve taken to make sure we stay as the No.1 cleaning company in Shropshire.

    If you still decide not to use us, after all its customer choice, please please please make sure their staking steps like above to keep you and themselves safe. Hopefully, we look forward to working for you.

    Kind regards Jared & jenny 👋

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