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Here are some frequently asked questions (FAQ)

How do you work out your prices?

For carpet cleaning, prices are based on the size of the areas you want cleaned and how many steps you have. We have a minimum charge of £105 for the first area. The minimum price per area is £35, with discounts available for larger properties. Stain removal starts from £120 for the first hour. Upholstery and leather cleaning start from £50 per seat. Rugs are priced per square metre with a minimum charge of £150. (Prices as of 2025.)

We’re happy to provide a free estimate over the phone or via WhatsApp if you can give rough measurements. Otherwise, we can arrange a home visit to pre-inspect and measure the property.

Do you have insurance?

Yes. We are fully insured with £5 million public liability cover, along with “items worked upon” insurance for added protection.

What makes your service different from others?

We are fully advanced NCCA members, IICRC members and Trading Standards accredited. We work to the British Standards Institute PAS86 standard. We’re also one of Shropshire’s only IICRC commercial cleaning technicians. We regularly update our training and even provide training to new and experienced cleaners — so you’re always in safe hands.

We’ve been cleaning carpets in Telford and Shropshire for over 20 years. Jared is also a trained carpet installer and carpet inspector. We use a powerful truck-mounted system with our own onboard water supply and off-site waste disposal — never down your toilet.

Our biggest strength is our customer service. Many clients have stayed with us for nearly 20 years because we offer a personal, old-fashioned level of service rarely seen these days.

How often should I have my soft furnishings cleaned?

Most manufacturers recommend professional wet extraction every 12–18 months. Regular vacuuming with an upright cleaner is recommended weekly. We can offer tailored advice based on your soft furnishings and carpet types.

I’ve had cheaper quotes. Why are your prices higher?

Not all cleaning companies work to the same standards. We follow strict procedures, invest heavily in training, insurance and equipment, and we prioritise customer service and long-term results. Some companies use low-cost equipment or skip essential steps (“splash and dash”), which often leads to damage or rapid re-soiling.

Our quotes are transparent and based on a proper pre-inspection. There are no hidden charges, no add-ons, and no upselling. Check our reviews — they reflect the quality and care we put into every job.

Can you remove tough stains like red wine or pet urine?

Carpets take a beating, so it’s normal for them to get spots and stains. Many spots are easy to remove; true stains (where colour has been added to the fibre) are more complex. While we’ve removed countless stains, no company can guarantee every stain will come out. Using supermarket stain removers can often set stains permanently — we advise against them.

Urine and odour issues usually require sub-surface treatment. We specialise in odour removal; please see our odour removal page for full details.

How long do carpets take to dry after cleaning?

Most carpets are touch-dry within 2–4 hours. Our truck-mounted system extracts more moisture than DIY or portable machines, helping carpets dry faster. We also use speed-drying equipment where needed, so most carpets and upholstery are usable the same day.

My carpet became dirty quickly after a previous clean. Why?

This is usually caused by detergent residue being left behind during cleaning. Residues attract dirt, causing rapid re-soiling. We use free-rinsing, eco-friendly products that break the bond between dirt and fibres, allowing them to rinse cleanly away.

Are your products safe for children and pets?

Absolutely. Our products are safe, non-toxic and WoolSafe approved — safe for children, pets and allergy sufferers. If you have a specific sensitivity, just let us know, and we’ll choose the right products for you.

Do you cover all of Telford and the surrounding areas?

We cover Telford & Wrekin, Shrewsbury and a wide range of surrounding areas throughout Shropshire. Some locations outside our main radius may incur a small travel charge.

Can you quote over the phone?

We can sometimes give an estimate based on your room sizes. However, for accuracy and fairness, we prefer a free home survey. Every property is different, and factors like soiling levels and fibre types affect the final price. A home visit ensures you get an accurate quote with no surprises.

If you have any other questions, please don’t hesitate to contact us.

Carpet 7 point process

1. Pre-Survey

This is carried out on all carpets that will be potentially cleaned. This is for fibre identification, to check for existing damage, potential problems and in some cases, cleaning limitations. The results will be fully discussed with the customer before any work is carried out

2. Pre-Clean Vacuuming

Around 80-85% of soiling in carpets is dry particulate dust/grit type soiling. The first important stage of all cleaning processes is to remove as much dry soiling as possible before wetting the carpet. All carpets are pre-vacuumed with a heavy-duty commercial grade vacuum cleaner.

3. Spotting & Pre-Spray

Some carpets may have spots and stains that need separate attention before the carpet is pre-sprayed. After these have been treated the carpet will be pre-sprayed with a product appropriate to the soiling and fibre type.

4. Agitation

Done by a machine, this is used to open the carpet pile and works the cleaning solution into the carpet fibres allowing it to work on the deeper down soils and preparing the carpet for rinse extraction. Agitation is a very important part of the cleaning process and commonly skipped by cleaning companies.

5. Rinse extraction

Solution is jetted into the carpet at over 110degrees C and over 250psi. The wand pass then extracts the solution and soiling and is lifted out by our truck mounted cleaning system* and wastewater is recovered back into our vehicle. This leaves your carpets smelling fresh and free from cleaning solutions. * dependant on access

6. Drying

Our extraction equipment will typically leave your carpets touch dry within a few hours, but as part of the service and for extra convenience, we use our air movers which will help dry the carpets fast if required.

7. Final groom and run through

Carpets are groomed if required and then we’ll run through the finishing details and ask you to check your happy and then its time to say goodbye

Our truck mounted cleaning system benefits

Q: What are the benefits or a truck-mounted cleaning system over a portable machine?

A: There is a huge difference between a portable machine using electric from a typical plug and a petrol-driven engine. We have our own power supply and bring our own filtered water supply to all jobs. It allows for such a variety of benefits. We have listed them below to explain in better detail:

1. Immense Heat

Our truck mount produces immense temperatures of over 230 degrees F. These temperatures kill bacteria, germs, and viruses in your soft furnishings and are simply not available from the average tap.

2. Vacuum Power

Our truck mount can extract nearly twice as much moisture from soft furnishings compared to most high-spec portables. This allows carpets to dry quicker and leave a superior result.

3. Rinsing Power

We have our own water supply on board, so there’s no need to use your water and fill buckets. Our truck mount can flush pollutants from your carpets & upholstery deeper and faster with the reassurance it is being fully extracted.

4. Waste Removal

In the unique times we are in, we can reassure you all waste from your soft furnishings is secured into our van mounted waste tank and disposed of off site. We do not tip contaminated waste or soiling down your toilets or around your property. All pollutants are exhausted outside at the machine and not back into your property.

Watch our truck mount in action

Upholstery 7 point process

1. Pre-Survey

This is carried out on all carpets that will be potentially cleaned. This is for fibre identification, to check for existing damage, potential problems and in some cases, cleaning limitations. The results will be fully discussed with the customer before any work is carried out

2. Pre-Clean Vacuuming

Around 80-85% of soiling in carpets is dry particulate dust/grit type soiling. The first important stage of all cleaning processes is to remove as much dry soiling as possible before wetting the upholstery. All upholstery is pre-vacuumed with a heavy-duty commercial grade vacuum cleaner.

3. Spotting & Pre-Spray

Some upholstery may have spots and stains that need separate attention before the fabric is pre-sprayed. After these have been treated the fabric will be pre-sprayed with a product appropriate to the soiling and fibre type.

4. Agitation

Done by a machine or by variety of methods. This is used to work the cleaning solution into the fibres allowing it to work on the deeper down soils and preparing the upholstery for rinse extraction. Agitation is a very important part of the cleaning process and commonly skipped by cleaning companies.

5. Rinse extraction

The solution and soiling are then lifted by our water extraction machine using the latest in upholstery cleaning tools, the Sapphire Pro. These are designed to clean the fabric without spraying water deep into the cushion, meaning that over wetting is eliminated, and the drying time is a lot faster

6. Drying

Our extraction equipment will typically leave your fabrics touch dry within a few hours, but as part of the service we will speed dry the fabrics as much as possible prior to leaving.

7. Final groom and run through

The upholstery is groomed if required and then we’ll run through the finishing details and ask you to check your happy and then its time to say goodbye

Coronavirus Cleaning

Its a blog time again, and since I’m still on lock down 😏, I’ve plenty of time to write it! I wanted to try and put together a blog listing what we’re doing moving forward including some new products and use of equipment, what tips we can suggest and what to avoid when it comes to the coronavirus and carpet & upholstery cleaning.

Firstly, I just wanted to say thanks for taking the time to read this and hope you find it of use. We hope your well and staying safe. We’re living in a strange period of time, things look completely different from how they were not so long ago. As all responsible businesses are finding we are making changes to certain things to ensure we can ensure safety for our clients and ourselves. This will be a game-changer in my eyes, as businesses who don’t layout what protection and precautions their offering clients might as well pack up now. So read on and hopefully, it’ll be of use.

You can jump to each section here if you wish:

  1. What we’re doing and our “Coronavirus Reassurance Promise“
  2. Truckmount Cleaning benefits
  3. New products & services
  4. DIY machines and rogue services

What we’re doing moving forward

In these unprecedented times, inviting trades into your home, which not so long ago was simple now seems challenging. We decided to research what was required and put in place our ” Coronavirus Reassurance Promise ” are taking increased precautions moving forward. This is for your reassurance that we’re taking things seriously, for your health and ours. Here’s our promise:

  • Any equipment we bring into customers home in contact with soft furnishings is sanitised prior to each job
  • Jenny & Myself are infection control trained and certified. We wear appropriate PPE where needed.
  • We’ll be observing the 2mt distance. If you wish, stay in another part of the home until we’re finished
  • Any touch points we use, we will disinfect for you.
  • All soft furnishings are Pre & Post-treated with a sanitiser killing 99.9999% of bacteria and germs (more information below)
  • Please don’t be offended if we turn down biscuits and a cup of tea. Don’t worry we’ll make up for it next time.
  • We’ll be encouraging card payments,
  • For ADDED reassurance, why not enquire about our Peace of mind package which can be added to any booking (more information below)

These are the steps we’re taking moving forward to help give clients reassurance we’re putting precautions in place. But what about the actual virus itself, how can we help with cleaning your property to leave you reassured your carpets & upholstery are deep cleaned and left hygienic and sanitised. Let’s read on…….

Truck mount cleaning benefits

Most carpet cleaning companies use electric portable machines, filling up with a bucket from your tap and emptying waste down your toilet or waste drain. Our unique truck-mounted cleaning system is a blog all on its own (I’ll get round to it one day!) but our truck mount has some major benefits which are vital in helping us deep clean carpets & upholstery leaving them sanitised and hygienically clean and leaving your home a safer place.

This £20,000 petrol-driven system combines incredible heat and steam (over 120 degrees C) with superior rinsing power and vacuum power so allows for greater deep down steam cleaning that is nowhere near remotely possible with a portable machine and this process alone leaves carpets sanitised. Other major factors are apart from our own water supply is all waste from your home is vacuumed into our van mounted waste tank and disposed of off-site. The machine exhausts to the outside air so no pollutants become aerosols and go back into your home from machine exhaust. This is critically important when we take into account the current coronavirus situation.

Our amazing NHS also recommends steam cleaning on items such as carpets and upholstery to kill germs and bacteria. Click the link for useful tips for around the home. Read More Here >>>. You can see our truck mount in action in the video below.

New products and services

So what new products and services can we now bring to you to aid reassurance and keep you safe in your property? Well 1st up is as you may have noticed in our ” Coronavirus Reassurance Promise ” is the FREE application of a powerful new sanitiser. This product is capable of killing 99.9999% of bacteria and germs for added reassurance and this is FREE.  It is approved to European standard EN14476:2013 + A2:2019. Killing up to 99.9999% of microbes and coronaviruses including SARS – COV2 which causes the  COVID 19 illness. Take a look at the product info HERE

It is PRE sprayed prior to us starting work just for our protection and yours and allowed to dry. After steam cleaning with our truck mount, it is then POST sprayed again to give you the best reassurance possible that germs, bacteria and viruses have been killed. Why’s its FREE. Well, the cost of application per job is minimal and the benefits for ourselves and for our clients out ways the cost, simply put.

We’ve also launched our New ” Peace of Mind Package “. This package is perfect for new home movers or renters by anyone can use it. The outline of the package involves cleaning and disinfecting surfaces and touchpoints within a property and then fogging the product mentioned above over all areas, top to bottom leaving a fine layer of antimicrobial protection. You can find out more about this package and our disinfection services HERE and feel free to watch the video below of Jenny in action

DIY Machines and rogue services

I know, I know, I can hear people ” well I’ve got a machine in the cupboard or ill pop and hire a certain branded red machine! ” (sorry I can’t bring myself to name them as they bring more misery than anything🤣 )

Well, let’s have a look at that. Household cleaners and hire machines are small and that’s so that they can be easily lifted, stored away and moved around, being small also means their limited on power, but hold on hear “aren’t all cleaning machines the same?” Yes, but there’s a MASSIVE difference between a truck mount petrol driven engine and a small portable machine, all giving different results.

Basically the bigger the machine, the heavier it gets due to bigger vacuums and pumps. As power increases the machines get bigger. The more VACUUM and PRESSURE you have the carpets will be cleaner, brighter and drier.

DIY cleaning machines

The system we use produces powerful steam cleaning capable of sanitising carpets in one hit. Back this up with the products we’re using above for added reassurance, it’s clear the same results and outcomes can’t be achieved. Personally, with all that is happening with the current coronavirus pandemic, this has brought to the forefront of peoples minds the need for advance hygiene and sanitising practices. Is it worth cutting corners and having a go yourself with our healths in mind?

One thing to note on hire machines as well is and I find this personally terrifying. We have a strict regime for cleaning down equipment, tanks, literally anything that’s been in a client’s home. This is to ensure its disinfected with powerful products ready for the next client. These hire machines are used by lots of people week in week out, all with different types of soiling and possibly within homes where the coronavirus has been prevalent.

These machines were never really cleaned that well when being taken back prior to this pandemic. I can’t see this really changing either as previous users will still not understand how to fully disinfect a machine ready for the next person or YOU. They also exhaust pollutants back into the room you’re using them in, spreading more germs and bacteria around. Not pleasant really, Still want to Hire one now?

This pandemic has also sprouted many Rogue Services, especially on places like Facebook and other social media outlets, offering COVID 19 cleaning and fogging. All I can say here is please research who you’re using. This pandemic is going to highlight what steps companies will be taking to ensure peoples health and act responsibly. Please take care of cheap cleaning prices and offerings. There has been an abundance of companies cropping up offering disinfection services with little or no training and in normal circumstances maybe a dodgy cleaner will write off a carpet or sofa then disappear. Now peoples health is at stake.

Well, my keyboard smoking now from all this typing so best sign off. From Myself and Jenny, we hope this has reassured you that we’re taking precautions and taking the safety and our health of ourselves and clients responsibly and hopefully you’ll see all the work we’ve taken to make sure we stay as the No.1 cleaning company in Shropshire.

If you still decide not to use us, after all its customer choice, please please please make sure their staking steps like above to keep you and themselves safe. Hopefully, we look forward to working for you.

Kind regards Jared & jenny 👋

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