Here are some frequently asked questions (FAQ)
Our Coronavirus reassurance promise
In these unprecedented times, inviting trades into your home, which not so long ago was simple now seems challenging. We are taking increased precautions moving forward. This is for your reassurance that we’re taking things seriously, for your health and ours. Here’s our promise:
- Any equipment we bring into customers home in contact with soft furnishings is sanitised prior to each job
- Jenny & Myself are infection control trained and certified. We wear appropriate PPE where needed.
- We’ll be observing the 2mt distance. If you wish, stay in another part of the home until we’re finished
- If we feel unwell or suffer symptoms then we’ll call to rearrange. This equally applies to clients too.
- All soft furnishings will be deep steam cleaned with our truck-mounted cleaning system producing temperatures over 220degrees F. All waste is taken off-site and no machines brought into your property. Leaving your carpets and upholstery hygienically clean and sanitised.
- For more reassurance, why not enquire about our Peace of mind package which can be added to any booking
How do you work out your prices?
For carpet cleaning, prices are based on the Sq yds / Sq mt of the areas you want cleaning and how many steps you have. We have a minimum charge of £90 for the 1st area. The minimum price per area is £25, with discounts available for larger properties. Stain removal also starts from £90 for the 1st hour. For upholstery and leather, we have a price range per seat starting from £38. Rugs we have a price range per sq mt and a min charge of £95. (prices as of 2021)
Do you have insurance?
We are fully insured with £5 million public liability cover and “items worked upon” insurance for added protection
Are you fully trained?
We are full advanced NCCA members, IICRC members & trading standards accredited. We work to the British standards institute PAS86 standard. We are also one of Shropshire’s only IICRC commercial cleaning technician’s. We also regularly update our training.
How often should I have my soft furnishings cleaned?
Most manufacturers recommend the wet extraction method as the best way to clean your carpets and upholstery, this should be done every 12 months to 18 months. Regular vacuuming with an upright cleaner is recommended weekly.
I’ve had other companies quote and its cheaper than yours, why is this?
Unfortunately, not all cleaning companies are the same, simply we all do things differently. We follow strict procedures for every job and as our reputation matters to us and we do our utmost to ensure 100% customer satisfaction. Our prices are based on the workmanship and quality we put into every job and the customer service you receive. We have invested in training, insurances and have some of the most powerful and up to date equipment within Shropshire. There are some companies who don’t bother with any of the above, they are simply as the saying goes “splash and dash” companies. If you have a problem after they’ve ruined your carpets, many won’t return back leaving you to pick up the bill. JL carpet cleaning quote only one price (based on the home survey) There are no hidden charges or add on’s. Finally take a look at our reviews, as these represent our clients feedback on our service.
What about stains?
carpets go through a rough time, so it’s pretty common to get the odd spot and stain on a carpet. Spots or unknown marks are usually where dirt has been attracted to something stick or residual, these are usually simple to remove. Staining where colour has been added to the carpet can be much harder to remove. It’s important to understand that whilst we have removed countless stains before there’s never a guarantee that the stain can be removed. Sometimes removal may cause bleaching of the carpet fibre. We always recommend not using under the sink products on stains as these can “lock-in” the stain with permanent effect. Check out our page on DIY stain removal.
My carpet after it was last cleaned become dirty quickly, why?
If you previously had a carpet cleaned, either using hire equipment or using another company and it has become dirty much quicker than expected this is down to residues from cleaning detergents being left in the carpet. The residues from cleaning weren’t rinsed out of the carpet thus attracting dirt. For more information on this check out our page on DIY carpet cleaning. JL carpet cleaning use free rinsing Eco-friendly products, these break the bond between dirt and fibre allowing them to be rinsed away with water, leaving your carpet healthy, fresh and most importantly dirt free
What areas do you cover?
We offer our services to areas covering Telford & Wrekin, Shrewsbury and other surrounding areas in Shropshire. Please note so areas do incur travel charges.
Quoting over the phone?
Though we appreciate you may need a quote over the phone, for comparison etc. It is very hard for us to give prices over the phone so please don’t be offended. It is sometimes possible to give you an estimate based on your room sizes. We prefer to come and give you a free home survey/quotation. As you’d appreciate all houses are different, some rooms may have heavy soiling, some light. therefore our pricing reflects the work required to clean your carpets to the best of our abilities
If you have any other questions, please don’t hesitate to contact us.