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Here’s some frequently asked questions (FAQ)


How do you work out your prices?

For carpet cleaning prices are based on the Sq yds / Sq mt of the rooms you want cleaning and how many steps you have. We have minimum charge of £75 for any one area, but for full houses and jobs with more rooms we offer discounts based on how much needs cleaning. Stain removal also starts from £75 for the 1st hour. For upholstery and leather we have a price range per seat. Rugs we have a price range per Sq mt

Do you have insurance?

We are fully insured with £5 million public liability cover and “items worked upon” insurance for added protection

Are you fully trained?

We are full NCCA members, IICRC members & trading standards accredited. We work to the British standards institute PAS86 standard. We are also one of Shropshire’s only IICRC commercial cleaning technician’s. We also regularly update our training.

How often should i have my soft furnishings cleaned?

Most manufacturers recommend the wet extraction method as the best way to clean your carpets and upholstery, this should be done every 12 months to 18 months. Regular vacuuming with an upright cleaner are recommended for between cleans weekly.

I’ve had other companies quote and its cheaper than yours, why is this?

unfortunately not all cleaning companies are the same, simply we all do things differently. We follow strict procedures for every job and as our reputation matters to us and we do our up most to ensure 100% customer satisfaction. Our prices are based on the workmanship and quality we put into every job and the customer service you receive. We have invested in training, insurances and have some of the most powerful and up to date equipment within Shropshire. There are some companies who don’t bother with any of the above, they are simply as the saying goes “splash and dash” companies. If you have a problem after they’ve ruined your carpets, many wont return back leaving you to pick up the bill. JL carpet cleaning quote only one price (based on the home survey) There are no hidden charges or add on’s.

What about stains?

carpets go through a rough time, so its pretty common to get the odd spot and stain on a carpet. Spots or unknown marks are usually where dirt has been attracted to something stick or residual, these are usually simply to remove. Staining were colour has been added to the carpet can be much harder to remove. Its important to understand that whilst we have removed countless stains before there’s never a guarantee that the stain can be removed. Sometimes removal may cause bleaching of the carpet fibre. We always recommend not using under the sink products on stains as these can “lock in” the stain with permanent effect. Check out our page on DIY stain removal.

My carpet after it was last cleaned become dirty quickly, why?

If you previously had a carpet cleaned, either using hire equipment or using another company and it has become dirty much quicker than expected this is down to residues from cleaning detergents being left in the carpet. The residues from cleaning weren’t rinsed out of the carpet thus attracting dirt. For more information on this check out our page on DIY carpet cleaning.  JL carpet cleaning use free rinsing Eco friendly products, these break the bond between dirt and fibre allowing them to be rinsed away with water, leaving your carpet healthy, fresh and most importantly dirt free

What areas do you cover?

We offer our services to areas covering Telford & Wrekin, Shrewsbury and other surrounding areas in Shropshire.

Quoting over the phone?

Though we appreciate you may need a quote over the phone, for comparison etc. It is very hard for us to give prices over the phone so please don’t be offended. It is sometimes possible to give you an estimate based on your room sizes. We prefer to come and give you a free home survey/quotation. As you’d appreciate all houses are different, some rooms may have heavy soiling, some light. therefore our pricing reflects the work required to clean your carpets to the best of our abilities

If you have any other questions, please don’t hesitate to contact us.

3 Areas for £99.00

JL Carpet Cleaning is offering 3 areas cleaned for just £99. It’s the same great service as normal using eco-friendly products and our latest equipment. * Please check below to make sure this package suits your requirements, if it doesn’t then please don’t hesitate to call us and we’ll do our best to make it work for you.

We ask that rooms to be cleaned are cleared of the furniture that you want us to clean under. We’ll happily move sofas around if needed though.

  • Lounge/diners | Hall & stairs | Stairs & landings are classed as 2 areas
  • Average max room size is 13ft x 12ft or 17sq yds. Don’t worry if your rooms are bigger please call us for an individual price
  • Some carpet types like Axminsters and Wilton carpets require extra processes to clean. These carpet types aren’t included
  • Domestic customers only
  • Local work only and one offer only per customer per visit applies
  • Please mention this offer when calling

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15% Off Carpet Cleaning

For people moving out, moving in and needing end of tenancy cleaning, we are offering our best end of tenancy cleaning offer. This deal applies ONLY If your house is unfurnished and completely clear. If so we can offer you upto 15% off our normal prices. Also you’ll receive our same great service and cleaning techniques as well.

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Odour Removal

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Pet Odour Removal

A Specialist Odour Removal and Sanitising Service

Are you looking for a specialist cleaner to remove that awful odour ?

At JL carpet cleaning we offer a specialist odour removal service and pet stain removal service. We offer a range of services to tackle a variety of common odours from cigarette smoke to urine and other unpleasant accidents. We are able to leave carpets and soft furnishings virtually odour free and sanitised

Odours and accidents can happen for a variety of reasons. From cigarette smell in your new home to a trip or a fall. Even our pets have accidents from time to time and whilst we try to clear up after them sometimes dried in urine can give off an awful smell which can be hard to find and fully treat

Finding the contamination and the source of an odour?

Locating the source of the odour can be a challenging task and most people don’t fancy crawling around on their hands and knees searching for unpleasant smells. Some odours like cigarette smoke and musty odours can permeate walls, fabrics and anything porous and whilst we can help eliminate odours in carpets and soft furnishings its important to bear in mid other surfaces may need other treatment too.

For urine odour, we use special dark light technology to search for the urine salts and help locate the source of the problem. When urine dries it becomes visible under powerful UV light. The stains aren’t present to the human eye, but using specialist UV light, we are able to locate the source of the urine.

Many so-called treatments from the supermarkets only touch the surface when it comes to fully removing the urine. We offer a full pet odour removal service below

JL carpetcleaning van
Carpet Cleaning Van

So what does odour removal & sanitising involve?

Odours and bodily fluid stains require cleaning and sanitising in different and require professional training and correct procedures and equipment to remove the problem.

Whilst some stains or odours may only require minor treatment, say to the top of the carpet or soft furnishings. Some may require more extensive options and if the carpet, underlay and subfloor have been affected by a stain then to fully remove the odour and the bacteria all these areas must be treated to eliminate the problem.

In certain circumstances, we can also carry out fogging with a ULV fogger. this allows microparticles of odour removing products to be fired into porous surfaces, breaking down the odours trapped in other areas other than carpets. Sanitising products with antimicrobial properties can also be used to help in combating infection after an outbreak

We have a range of techniques and services when it comes to odour removal and sanitising. Due to the nature of the problem, an over the phone quote is simply not possible and we always insist on a pre-inspection to ascertain the best course of action and any limitations we may face 


5 stars

One of the most 5 star reviewed cleaning companies in Shropshire!

We don’t use fake testimonials or made up reviews. These below are purely our customer’s thoughts on what we did for them. Click away and take a look….

What options do i have?

Option 1

Minor staining  – Small urine / bodily fluid stain present. The stain has not yet worked its way deeper into the carpet or carpet backing and underlay.
Our service to you – Using our specialist treatments, we will remove minor staining from your furnishings leaving them hygienically clean and sanitised. Please note if your able to smell odour upon walking in a room then you’ll require more advanced treatment. Please see below.

how urine soaks into a carpet

Option 2

Medium contamination – A large urine or bodily fluid stain which is deep in the carpet and has passed into the backing. Odour can be smelt on entering a room.
Our service to you – Using our specialist subsurface tool, we saturate The contaminated areas with a range of professional odour neutralising and sanitising products, these break down the bacteria-killing the odour and are flushed out. Check out the “pet odour removal video to give you a better idea of what we do.

  1. Urine staining located in the carpet using UV light if required
  2. Urine neutraliser or odour removal product applied to the affected areas
  3. Using a subsurface tool we remove as much moisture as possible. The area is flushed with water and deodoriser applied in the same way.
  4. We complete the job with an application of an antimicrobial product approved to NHS standards leaving it fully sanitised
sub suface urine removal

Option 3

Major contamination – Large urine stains or blood which have been present or have passed into the backing. The smell can be smelt on entering a room.

Our service to you – One of our most thorough treatments for carpet odour removal. After inspection, the carpet is pulled back and the damaged underlay replaced. The subfloor is cleaned and sealed with a specialist odour killing sealant. The backing (if delamination has occurred, the carpet may be irreparable*)

The carpet is re-laid and the stains and odour treated from above. Finally, an anti-microbial product approved to NHS standards is applied to kill any remaining bacteria present


  1. Urine staining located in the carpet using UV light if required
  2. Carpet lifted, subfloor inspected, cleaned and sealed
  3. Underlay replaced
  4. Backing cleaned* and dried
  5. carpet relayed and carpet cleaned
  6. application of the antimicrobial product
full pet odour removal treatment
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