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Here are some frequently asked questions (FAQ)

How do you work out your prices?

For carpet cleaning, prices are based on the size of the areas you want cleaned and how many steps you have. We have a minimum charge of £105 for the first area. The minimum price per area is £35, with discounts available for larger properties. Stain removal starts from £120 for the first hour. Upholstery and leather cleaning start from £50 per seat. Rugs are priced per square metre with a minimum charge of £150. (Prices as of 2025.)

We’re happy to provide a free estimate over the phone or via WhatsApp if you can give rough measurements. Otherwise, we can arrange a home visit to pre-inspect and measure the property.

Do you have insurance?

Yes. We are fully insured with £5 million public liability cover, along with “items worked upon” insurance for added protection.

What makes your service different from others?

We are fully advanced NCCA members, IICRC members and Trading Standards accredited. We work to the British Standards Institute PAS86 standard. We’re also one of Shropshire’s only IICRC commercial cleaning technicians. We regularly update our training and even provide training to new and experienced cleaners — so you’re always in safe hands.

We’ve been cleaning carpets in Telford and Shropshire for over 20 years. Jared is also a trained carpet installer and carpet inspector. We use a powerful truck-mounted system with our own onboard water supply and off-site waste disposal — never down your toilet.

Our biggest strength is our customer service. Many clients have stayed with us for nearly 20 years because we offer a personal, old-fashioned level of service rarely seen these days.

How often should I have my soft furnishings cleaned?

Most manufacturers recommend professional wet extraction every 12–18 months. Regular vacuuming with an upright cleaner is recommended weekly. We can offer tailored advice based on your soft furnishings and carpet types.

I’ve had cheaper quotes. Why are your prices higher?

Not all cleaning companies work to the same standards. We follow strict procedures, invest heavily in training, insurance and equipment, and we prioritise customer service and long-term results. Some companies use low-cost equipment or skip essential steps (“splash and dash”), which often leads to damage or rapid re-soiling.

Our quotes are transparent and based on a proper pre-inspection. There are no hidden charges, no add-ons, and no upselling. Check our reviews — they reflect the quality and care we put into every job.

Can you remove tough stains like red wine or pet urine?

Carpets take a beating, so it’s normal for them to get spots and stains. Many spots are easy to remove; true stains (where colour has been added to the fibre) are more complex. While we’ve removed countless stains, no company can guarantee every stain will come out. Using supermarket stain removers can often set stains permanently — we advise against them.

Urine and odour issues usually require sub-surface treatment. We specialise in odour removal; please see our odour removal page for full details.

How long do carpets take to dry after cleaning?

Most carpets are touch-dry within 2–4 hours. Our truck-mounted system extracts more moisture than DIY or portable machines, helping carpets dry faster. We also use speed-drying equipment where needed, so most carpets and upholstery are usable the same day.

My carpet became dirty quickly after a previous clean. Why?

This is usually caused by detergent residue being left behind during cleaning. Residues attract dirt, causing rapid re-soiling. We use free-rinsing, eco-friendly products that break the bond between dirt and fibres, allowing them to rinse cleanly away.

Are your products safe for children and pets?

Absolutely. Our products are safe, non-toxic and WoolSafe approved — safe for children, pets and allergy sufferers. If you have a specific sensitivity, just let us know, and we’ll choose the right products for you.

Do you cover all of Telford and the surrounding areas?

We cover Telford & Wrekin, Shrewsbury and a wide range of surrounding areas throughout Shropshire. Some locations outside our main radius may incur a small travel charge.

Can you quote over the phone?

We can sometimes give an estimate based on your room sizes. However, for accuracy and fairness, we prefer a free home survey. Every property is different, and factors like soiling levels and fibre types affect the final price. A home visit ensures you get an accurate quote with no surprises.

If you have any other questions, please don’t hesitate to contact us.

Carpet 7 point process

1. Pre-Survey

This is carried out on all carpets that will be potentially cleaned. This is for fibre identification, to check for existing damage, potential problems and in some cases, cleaning limitations. The results will be fully discussed with the customer before any work is carried out

2. Pre-Clean Vacuuming

Around 80-85% of soiling in carpets is dry particulate dust/grit type soiling. The first important stage of all cleaning processes is to remove as much dry soiling as possible before wetting the carpet. All carpets are pre-vacuumed with a heavy-duty commercial grade vacuum cleaner.

3. Spotting & Pre-Spray

Some carpets may have spots and stains that need separate attention before the carpet is pre-sprayed. After these have been treated the carpet will be pre-sprayed with a product appropriate to the soiling and fibre type.

4. Agitation

Done by a machine, this is used to open the carpet pile and works the cleaning solution into the carpet fibres allowing it to work on the deeper down soils and preparing the carpet for rinse extraction. Agitation is a very important part of the cleaning process and commonly skipped by cleaning companies.

5. Rinse extraction

Solution is jetted into the carpet at over 110degrees C and over 250psi. The wand pass then extracts the solution and soiling and is lifted out by our truck mounted cleaning system* and wastewater is recovered back into our vehicle. This leaves your carpets smelling fresh and free from cleaning solutions. * dependant on access

6. Drying

Our extraction equipment will typically leave your carpets touch dry within a few hours, but as part of the service and for extra convenience, we use our air movers which will help dry the carpets fast if required.

7. Final groom and run through

Carpets are groomed if required and then we’ll run through the finishing details and ask you to check your happy and then its time to say goodbye

Our truck mounted cleaning system benefits

Q: What are the benefits or a truck-mounted cleaning system over a portable machine?

A: There is a huge difference between a portable machine using electric from a typical plug and a petrol-driven engine. We have our own power supply and bring our own filtered water supply to all jobs. It allows for such a variety of benefits. We have listed them below to explain in better detail:

1. Immense Heat

Our truck mount produces immense temperatures of over 230 degrees F. These temperatures kill bacteria, germs, and viruses in your soft furnishings and are simply not available from the average tap.

2. Vacuum Power

Our truck mount can extract nearly twice as much moisture from soft furnishings compared to most high-spec portables. This allows carpets to dry quicker and leave a superior result.

3. Rinsing Power

We have our own water supply on board, so there’s no need to use your water and fill buckets. Our truck mount can flush pollutants from your carpets & upholstery deeper and faster with the reassurance it is being fully extracted.

4. Waste Removal

In the unique times we are in, we can reassure you all waste from your soft furnishings is secured into our van mounted waste tank and disposed of off site. We do not tip contaminated waste or soiling down your toilets or around your property. All pollutants are exhausted outside at the machine and not back into your property.

Watch our truck mount in action

Upholstery 7 point process

1. Pre-Survey

This is carried out on all carpets that will be potentially cleaned. This is for fibre identification, to check for existing damage, potential problems and in some cases, cleaning limitations. The results will be fully discussed with the customer before any work is carried out

2. Pre-Clean Vacuuming

Around 80-85% of soiling in carpets is dry particulate dust/grit type soiling. The first important stage of all cleaning processes is to remove as much dry soiling as possible before wetting the upholstery. All upholstery is pre-vacuumed with a heavy-duty commercial grade vacuum cleaner.

3. Spotting & Pre-Spray

Some upholstery may have spots and stains that need separate attention before the fabric is pre-sprayed. After these have been treated the fabric will be pre-sprayed with a product appropriate to the soiling and fibre type.

4. Agitation

Done by a machine or by variety of methods. This is used to work the cleaning solution into the fibres allowing it to work on the deeper down soils and preparing the upholstery for rinse extraction. Agitation is a very important part of the cleaning process and commonly skipped by cleaning companies.

5. Rinse extraction

The solution and soiling are then lifted by our water extraction machine using the latest in upholstery cleaning tools, the Sapphire Pro. These are designed to clean the fabric without spraying water deep into the cushion, meaning that over wetting is eliminated, and the drying time is a lot faster

6. Drying

Our extraction equipment will typically leave your fabrics touch dry within a few hours, but as part of the service we will speed dry the fabrics as much as possible prior to leaving.

7. Final groom and run through

The upholstery is groomed if required and then we’ll run through the finishing details and ask you to check your happy and then its time to say goodbye

Independent Carpet Inspections

Book an Independent Carpet Inspection

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Woolsafe registered inspector logo

Independent Carpet Inspections in Telford, Shrewsbury & Shropshire

Impartial, on-site carpet inspections across Telford, Shrewsbury and the wider Shropshire area.
As WoolSafe-trained inspectors, we deliver independent, evidence-based assessments for homeowners, businesses, insurers and legal professionals. Our structured on-site inspections are supported by detailed photographic reports that establish cause, responsibility and recommended next steps in line with industry standards
JL Carpet Cleaning are accredited and trained in professional Carpet Inspections by industry leaders WoolSafe. We offer truly independent, on-site assessments across Shropshire. Whether you’re dealing with cleaning faults or manufacturing defects, our inspection reports are objective, thorough and compliant with industry standards
What We Do
  • In-home or on-site visits to examine carpets, and commercial carpet flooring
  • Full visual inspection plus chemical testing when required
  • Detailed photographic report, establishing the cause of damage and identifying liability
  • Advice to correct or repair the issue if possible
Who We Help
  • Domestic homeowners & Landlords: Identify faults caused by fitting**, cleaning or material defects
  • Commercial Clients: Businesses, offices, and hotels, ensuring flooring issues are handled professionally
  • Legal Professionals & Loss Adjusters: Court-aligned reports complete with photographic and test data
  • Trade and Cleaning Contractors: Impartial investigation and mediation support

(** We can only offer limited inspections on fitting issues. If fitting is the main concern, it may be best to contact the National Institute of Carpet and Floorlayers for dedicated inspectors )

Who are Woolsafe

The Wool Safe Organisation, established in 1991, is a cleaning industry service provider, devoted to promoting best practice in carpet and rug care through maintenance product evaluation and certification, education and training, and the promotion of professional cleaning and inspection services.

The Certification Mark is widely recognised in many parts of the world as the standard for excellence for both for professionals and consumers. We are proud to be Shropshire’s only woolsafe service provider for cleaning and inspections

Woolsafe approved carpet inspectors have extensive knowledge in investigating causes of complaints based on their experience in the carpet trade over many years. WoolSafe carpet inspectors must have at least 5 years practical experience in the carpet industry and an examination and report writing must be undertaken to pass.

JL Carpet Cleaning being a Woolsafe registered carpet inspector allows us to investigate carpet complaints on-site on behalf of suppliers, fitters, cleaners or customers. We can where needed arrange further tests and provide thorough reports.

You can visit our dedicated Wool safe listing HERE

Pile reversal in a carpet after inspection
WoolSafe-trained inspector testing carpet moisture levels during inspection

INSPECTION PRICING (2025)

  • Onsite inspection and report – Domestic – From £250
  • Onsite inspection and report – Commercial – From £275
  • Other areas of UK or International (outside Shropshire) – £POA
  • Additional Laboratory tests – £Price depending on tests required (list available)

How We Help & What’s Included

At JL Carpet cleaning we are able to offer the following as part of our independent carpet inspections. We offer our services to private and commercial clients alike.

  • Faults through incorrect or careless carpet cleaning, whether DIY or professional.
  • Faults caused by carpet fitters and installation ( impartial advice only ** )
  • Faults caused due to carpet manufacturing defects

All independent carpet inspections include :

  • A onsite visit to your home or business to assess the carpet and undertake a physical inspection (please note whilst we cover a large area, some distances will be subject to additional fees)
  • A detailed report including where needed photographic evidence of the carpet, its condition and explanation as to the cause of the fault.
  • If required, we can send samples for further laboratory testing (additional charges apply)
  • We offer a full woolsafe certified carpet cleaning and stain removal service

Please contact us on 01952 404214 or email us at info@jlcarpetcleaning.co.uk to discuss any potential inspections.

Kind regards Jared

5 stars

One of the most 5 star reviewed cleaning companies in Shropshire!

We don’t use fake testimonials or made up reviews. These below are purely our customer’s thoughts on what we did for them. Click away and take a look….

Why Choose JL Carpet Cleaning

5 Star customer service from beginning to end and beyond

Fully certified Wool safe carpet inspector

Trained and experienced carpet installer

Expert help and knowledge from a trained and certified professional

After hours and evening appointments available to suit your plans

Full Woolsafe certified Carpet Cleaning service available

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