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Here are some frequently asked questions (FAQ)

How do you work out your prices?

For carpet cleaning, prices are based on the size of the areas you want cleaned and how many steps you have. We have a minimum charge of £105 for the first area. The minimum price per area is £35, with discounts available for larger properties. Stain removal starts from £120 for the first hour. Upholstery and leather cleaning start from £50 per seat. Rugs are priced per square metre with a minimum charge of £150. (Prices as of 2025.)

We’re happy to provide a free estimate over the phone or via WhatsApp if you can give rough measurements. Otherwise, we can arrange a home visit to pre-inspect and measure the property.

Do you have insurance?

Yes. We are fully insured with £5 million public liability cover, along with “items worked upon” insurance for added protection.

What makes your service different from others?

We are fully advanced NCCA members, IICRC members and Trading Standards accredited. We work to the British Standards Institute PAS86 standard. We’re also one of Shropshire’s only IICRC commercial cleaning technicians. We regularly update our training and even provide training to new and experienced cleaners — so you’re always in safe hands.

We’ve been cleaning carpets in Telford and Shropshire for over 20 years. Jared is also a trained carpet installer and carpet inspector. We use a powerful truck-mounted system with our own onboard water supply and off-site waste disposal — never down your toilet.

Our biggest strength is our customer service. Many clients have stayed with us for nearly 20 years because we offer a personal, old-fashioned level of service rarely seen these days.

How often should I have my soft furnishings cleaned?

Most manufacturers recommend professional wet extraction every 12–18 months. Regular vacuuming with an upright cleaner is recommended weekly. We can offer tailored advice based on your soft furnishings and carpet types.

I’ve had cheaper quotes. Why are your prices higher?

Not all cleaning companies work to the same standards. We follow strict procedures, invest heavily in training, insurance and equipment, and we prioritise customer service and long-term results. Some companies use low-cost equipment or skip essential steps (“splash and dash”), which often leads to damage or rapid re-soiling.

Our quotes are transparent and based on a proper pre-inspection. There are no hidden charges, no add-ons, and no upselling. Check our reviews — they reflect the quality and care we put into every job.

Can you remove tough stains like red wine or pet urine?

Carpets take a beating, so it’s normal for them to get spots and stains. Many spots are easy to remove; true stains (where colour has been added to the fibre) are more complex. While we’ve removed countless stains, no company can guarantee every stain will come out. Using supermarket stain removers can often set stains permanently — we advise against them.

Urine and odour issues usually require sub-surface treatment. We specialise in odour removal; please see our odour removal page for full details.

How long do carpets take to dry after cleaning?

Most carpets are touch-dry within 2–4 hours. Our truck-mounted system extracts more moisture than DIY or portable machines, helping carpets dry faster. We also use speed-drying equipment where needed, so most carpets and upholstery are usable the same day.

My carpet became dirty quickly after a previous clean. Why?

This is usually caused by detergent residue being left behind during cleaning. Residues attract dirt, causing rapid re-soiling. We use free-rinsing, eco-friendly products that break the bond between dirt and fibres, allowing them to rinse cleanly away.

Are your products safe for children and pets?

Absolutely. Our products are safe, non-toxic and WoolSafe approved — safe for children, pets and allergy sufferers. If you have a specific sensitivity, just let us know, and we’ll choose the right products for you.

Do you cover all of Telford and the surrounding areas?

We cover Telford & Wrekin, Shrewsbury and a wide range of surrounding areas throughout Shropshire. Some locations outside our main radius may incur a small travel charge.

Can you quote over the phone?

We can sometimes give an estimate based on your room sizes. However, for accuracy and fairness, we prefer a free home survey. Every property is different, and factors like soiling levels and fibre types affect the final price. A home visit ensures you get an accurate quote with no surprises.

If you have any other questions, please don’t hesitate to contact us.

Carpet 7 point process

1. Pre-Survey

This is carried out on all carpets that will be potentially cleaned. This is for fibre identification, to check for existing damage, potential problems and in some cases, cleaning limitations. The results will be fully discussed with the customer before any work is carried out

2. Pre-Clean Vacuuming

Around 80-85% of soiling in carpets is dry particulate dust/grit type soiling. The first important stage of all cleaning processes is to remove as much dry soiling as possible before wetting the carpet. All carpets are pre-vacuumed with a heavy-duty commercial grade vacuum cleaner.

3. Spotting & Pre-Spray

Some carpets may have spots and stains that need separate attention before the carpet is pre-sprayed. After these have been treated the carpet will be pre-sprayed with a product appropriate to the soiling and fibre type.

4. Agitation

Done by a machine, this is used to open the carpet pile and works the cleaning solution into the carpet fibres allowing it to work on the deeper down soils and preparing the carpet for rinse extraction. Agitation is a very important part of the cleaning process and commonly skipped by cleaning companies.

5. Rinse extraction

Solution is jetted into the carpet at over 110degrees C and over 250psi. The wand pass then extracts the solution and soiling and is lifted out by our truck mounted cleaning system* and wastewater is recovered back into our vehicle. This leaves your carpets smelling fresh and free from cleaning solutions. * dependant on access

6. Drying

Our extraction equipment will typically leave your carpets touch dry within a few hours, but as part of the service and for extra convenience, we use our air movers which will help dry the carpets fast if required.

7. Final groom and run through

Carpets are groomed if required and then we’ll run through the finishing details and ask you to check your happy and then its time to say goodbye

Our truck mounted cleaning system benefits

Q: What are the benefits or a truck-mounted cleaning system over a portable machine?

A: There is a huge difference between a portable machine using electric from a typical plug and a petrol-driven engine. We have our own power supply and bring our own filtered water supply to all jobs. It allows for such a variety of benefits. We have listed them below to explain in better detail:

1. Immense Heat

Our truck mount produces immense temperatures of over 230 degrees F. These temperatures kill bacteria, germs, and viruses in your soft furnishings and are simply not available from the average tap.

2. Vacuum Power

Our truck mount can extract nearly twice as much moisture from soft furnishings compared to most high-spec portables. This allows carpets to dry quicker and leave a superior result.

3. Rinsing Power

We have our own water supply on board, so there’s no need to use your water and fill buckets. Our truck mount can flush pollutants from your carpets & upholstery deeper and faster with the reassurance it is being fully extracted.

4. Waste Removal

In the unique times we are in, we can reassure you all waste from your soft furnishings is secured into our van mounted waste tank and disposed of off site. We do not tip contaminated waste or soiling down your toilets or around your property. All pollutants are exhausted outside at the machine and not back into your property.

Watch our truck mount in action

Upholstery 7 point process

1. Pre-Survey

This is carried out on all carpets that will be potentially cleaned. This is for fibre identification, to check for existing damage, potential problems and in some cases, cleaning limitations. The results will be fully discussed with the customer before any work is carried out

2. Pre-Clean Vacuuming

Around 80-85% of soiling in carpets is dry particulate dust/grit type soiling. The first important stage of all cleaning processes is to remove as much dry soiling as possible before wetting the upholstery. All upholstery is pre-vacuumed with a heavy-duty commercial grade vacuum cleaner.

3. Spotting & Pre-Spray

Some upholstery may have spots and stains that need separate attention before the fabric is pre-sprayed. After these have been treated the fabric will be pre-sprayed with a product appropriate to the soiling and fibre type.

4. Agitation

Done by a machine or by variety of methods. This is used to work the cleaning solution into the fibres allowing it to work on the deeper down soils and preparing the upholstery for rinse extraction. Agitation is a very important part of the cleaning process and commonly skipped by cleaning companies.

5. Rinse extraction

The solution and soiling are then lifted by our water extraction machine using the latest in upholstery cleaning tools, the Sapphire Pro. These are designed to clean the fabric without spraying water deep into the cushion, meaning that over wetting is eliminated, and the drying time is a lot faster

6. Drying

Our extraction equipment will typically leave your fabrics touch dry within a few hours, but as part of the service we will speed dry the fabrics as much as possible prior to leaving.

7. Final groom and run through

The upholstery is groomed if required and then we’ll run through the finishing details and ask you to check your happy and then its time to say goodbye

Shropshire's Premier Carpet & Upholstery Cleaning Company

Trusted family run local husband and wife team covering Telford, Shrewsbury and Shropshire.

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carpet cleaning

Carpet Cleaning

Professional carpet cleaners in Telford, Shrewsbury & Shropshire. Experienced & skilled carpet cleaning service using our latest truck-mounted cleaning system.

Upholstery Cleaning

Expert upholstery and fabric cleaners. Offering high-end fabric cleaning and sofa cleaning. Fabrics and upholstery expertly and skillfully cleaned by Shropshire’s leading specialist.

Commercial Cleaning

Qualified commercial carpet cleaning company offering a range of cleaning systems to suit client requirements. Professional & reliable specialists.

Professional Rug Care Telford & Shropshire

Professional Rug Cleaning

Rugs come in many shapes, sizes and fibres. From wool to polypropylene. From Persian to Chinese super washes. We are able to clean them all.

Proffessional Leather Cleaning Telford & Shropshire

Leather Cleaning

JL carpet cleaning are fully trained in all aspects of professional leather cleaning. We also offer a full restoration and repair service for leather suites.

WoolSafe-trained inspector testing carpet moisture levels during inspection

Carpet Inspections

JL carpet cleaning are fully qualified independent carpet inspectors trained and certified by Woolsafe covering Telford, Shrewsbury & Shropshire.

5 stars

One of the most experienced cleaning companies in Shropshire!

We don’t use fake testimonials or made up reviews. These below are purely our customer’s thoughts on what we did for them. Click away and take a look….

JL Carpet Cleaning truck-mounted system outside a home in Telford, Shropshire
Sculpted wool carpet in a Shropshire home with natural light and soft furnishings

Expert Carpet & Upholstery Cleaning in Telford, Shrewsbury & Shropshire

Professional truck-mounted cleaning for carpets, rugs and upholstery — trusted across Telford, Shrewsbury and Shropshire

We combine WoolSafe accreditation, NCCA approval and IICRC Certified Firm status with specialist equipment and decades of practical experience to deliver deeper cleaning, safer results and faster drying. As a husband-and-wife team, we focus on honest advice, proper methods and long-term care for your carpets, rugs, upholstery and leather

My name is Jared and welcome to our website. JL Carpet Cleaning is Shropshire’s most experienced, trusted cleaning company specialising in carpet & upholstery cleaning and leather cleaning for domestic and commercial customers alike. We’re a professional, trusted family-run local husband and wife team offering carpet & upholstery cleaning in Telford, Shrewsbury, and Shropshire and are well respected within the industry as amongst some of the most knowledgeable and technically trained operator/owners in the UK. In addition to serving homeowners and businesses across Shropshire, Jared also provides professional training and technical guidance to other carpet cleaners — a level of involvement rarely seen within local cleaning companies

We offer advanced stain removal, odour removal, and carpet installation issues which are undertaken as part of our unique customer service, going above and beyond. Aftercare is also at the forefront of our business. Some clients are with us for life, after experiencing our 1st class service and aftercare.

For customers who demand only the best service & results

Our simple aim is to make sure every customer feels that we care about what we are doing and we care about their furnishings and their property like it’s our own and to offer everyone unbeatable 5-star customer service. Today we are now one of the leading carpet & upholstery cleaning companies in Telford, Shrewsbury, and Shropshire. 

With over 25 years of experience in the carpet trade, including installation, fault diagnosis and independent inspection, I’m able to offer knowledge simply not available from most cleaning companies. All this is backed up by the many genuine 5-star reviews written by our customers and the 1st class aftercare you receive. All textiles are cleaned in accordance with BSI PAS86:2008 industry standards using our professional truck-mounted steam cleaning system.

We are also Shropshire’s leading WoolSafe Service Provider and a qualified independent carpet inspector, offering specialist wool cleaning and technical expertise for both domestic and commercial clients. Speak to us first about having your soft furnishings cleaned with our bespoke carpet cleaning & upholstery cleaning services or take advantage of our niche leather, & odour removal services. Feel free to browse around and read a bit more about us. We are passionate about carpet and upholstery care and even more passionate about customer service. We’d love to bring your furnishings back to life again so hopefully, we’ll see you soon. P.s ….. Got a question? Why not 1st check out our “Frequently Asked Questions”. Just click the button below. If you still have a question then give us a call, it would be good to chat! Kind regards Jared & Jenny

Jared and Jenny of JL Carpet Cleaning with their truck-mounted system in Telford, Shropshire

Why Choose JL Carpet Cleaning

Powerful truck mounted steam cleaning for exceptional results

Shropshire’s only Woolsafe approved service provider

Local business covering Telford, Shrewsbury & Shropshire

Recognised Industry Accreditations & Inspection Qualifications

Fully trained carpet installer & Woolsafe independent carpet inspector

Full Trained & Insured. Husband & Wife team

Honest, friendly expert advice, No up selling or gimmicks

Carpets & upholstery all dried as part of our outstanding premium customer service

See What We're Up To

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Lights, camera, action....

A snapshot of us in action....

JL Carpet Cleaning van with truck-mounted system outside a Telford home
wool carpet with driers on
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JL Carpet Cleaning van outside commercial premises after carpet cleaning
Telford & Shropshire Home
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jared cleaning a cotton velvet sofa in Shrewsbury
fine fabric cleaning

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