Get Your Free Quote

Free Quote


Here’s some frequently asked questions (FAQ)


How do you work out your prices?

For carpet cleaning prices are based on the Sq yds / Sq mt of the rooms you want cleaning and how many steps you have. We have minimum charge of £75 for any one area, but for full houses and jobs with more rooms we offer discounts based on how much needs cleaning. Stain removal also starts from £75 for the 1st hour. For upholstery and leather we have a price range per seat. Rugs we have a price range per Sq mt

Do you have insurance?

We are fully insured with £5 million public liability cover and “items worked upon” insurance for added protection

Are you fully trained?

We are full NCCA members, IICRC members & trading standards accredited. We work to the British standards institute PAS86 standard. We are also one of Shropshire’s only IICRC commercial cleaning technician’s. We also regularly update our training.

How often should i have my soft furnishings cleaned?

Most manufacturers recommend the wet extraction method as the best way to clean your carpets and upholstery, this should be done every 12 months to 18 months. Regular vacuuming with an upright cleaner are recommended for between cleans weekly.

I’ve had other companies quote and its cheaper than yours, why is this?

unfortunately not all cleaning companies are the same, simply we all do things differently. We follow strict procedures for every job and as our reputation matters to us and we do our up most to ensure 100% customer satisfaction. Our prices are based on the workmanship and quality we put into every job and the customer service you receive. We have invested in training, insurances and have some of the most powerful and up to date equipment within Shropshire. There are some companies who don’t bother with any of the above, they are simply as the saying goes “splash and dash” companies. If you have a problem after they’ve ruined your carpets, many wont return back leaving you to pick up the bill. JL carpet cleaning quote only one price (based on the home survey) There are no hidden charges or add on’s.

What about stains?

carpets go through a rough time, so its pretty common to get the odd spot and stain on a carpet. Spots or unknown marks are usually where dirt has been attracted to something stick or residual, these are usually simply to remove. Staining were colour has been added to the carpet can be much harder to remove. Its important to understand that whilst we have removed countless stains before there’s never a guarantee that the stain can be removed. Sometimes removal may cause bleaching of the carpet fibre. We always recommend not using under the sink products on stains as these can “lock in” the stain with permanent effect. Check out our page on DIY stain removal.

My carpet after it was last cleaned become dirty quickly, why?

If you previously had a carpet cleaned, either using hire equipment or using another company and it has become dirty much quicker than expected this is down to residues from cleaning detergents being left in the carpet. The residues from cleaning weren’t rinsed out of the carpet thus attracting dirt. For more information on this check out our page on DIY carpet cleaning.  JL carpet cleaning use free rinsing Eco friendly products, these break the bond between dirt and fibre allowing them to be rinsed away with water, leaving your carpet healthy, fresh and most importantly dirt free

What areas do you cover?

We offer our services to areas covering Telford & Wrekin, Shrewsbury and other surrounding areas in Shropshire.

Quoting over the phone?

Though we appreciate you may need a quote over the phone, for comparison etc. It is very hard for us to give prices over the phone so please don’t be offended. It is sometimes possible to give you an estimate based on your room sizes. We prefer to come and give you a free home survey/quotation. As you’d appreciate all houses are different, some rooms may have heavy soiling, some light. therefore our pricing reflects the work required to clean your carpets to the best of our abilities

If you have any other questions, please don’t hesitate to contact us.

3 Areas for £99.00

JL Carpet Cleaning is offering 3 areas cleaned for just £99. It’s the same great service as normal using eco-friendly products and our latest equipment. * Please check below to make sure this package suits your requirements, if it doesn’t then please don’t hesitate to call us and we’ll do our best to make it work for you.

We ask that rooms to be cleaned are cleared of the furniture that you want us to clean under. We’ll happily move sofas around if needed though.

  • Lounge/diners | Hall & stairs | Stairs & landings are classed as 2 areas
  • Average max room size is 13ft x 12ft or 17sq yds. Don’t worry if your rooms are bigger please call us for an individual price
  • Some carpet types like Axminsters and Wilton carpets require extra processes to clean. These carpet types aren’t included
  • Domestic customers only
  • Local work only and one offer only per customer per visit applies
  • Please mention this offer when calling

Contact us now

15% Off Carpet Cleaning

For people moving out, moving in and needing end of tenancy cleaning, we are offering our best end of tenancy cleaning offer. This deal applies ONLY If your house is unfurnished and completely clear. If so we can offer you upto 15% off our normal prices. Also you’ll receive our same great service and cleaning techniques as well.

Contact us now


Latest Industry News

Carpet fibres, a guide to which carpet to buy


carpet fibres, a guide to which carpet to buyChoosing a carpet can become a bit of a headache. Walking into carpet shops and seeing the vast array of samples can sometimes be very daunting. What type of carpet are you planning to buy

What type of  carpet Fibres will you choose?

What style or type will you buy?

What type of finish and thickness will you have?

These are obviously all personal choices when it comes to choosing your carpet but the following information will help you get familiar with carpet fibre types so you can make a more informed and educated decision on choosing your next carpet when it comes to that time.



Before we talk about carpet fibres its important to understand there isn’t just one thickness or density to every carpet. Like all things the denser the  carpet pile, or thicker the carpet pile is the more expensive it will become. Some terms to remember are as follows:


The gauge is the distance between the needles on a tufting machine, The gauge is measure in fractions of an inch, and refers to the number of needles which are positioned across the width of the tufting machine. Therefore the more needles per square inch the denser the pile, and  the better constructed the carpet. Carpets with a high gauge count will wear at a much slower rate than carpets with a lesser count as the carpet has a higher density. This gauge is usually found in higher end wool carpets

Pile Weight

The weight, measured in the number of ounces per yard of carpet fibres ( not including the carpet backing ) A higher oz per yard would indicate a thicker pile i.e a 90oz would be far thicker to a 30oz carpet



Whilst there are many types of carpet fibres used in carpet and rug construction. There are four main types which you’ll find are the most commonly used in carpet production today. Below we shall go through each type giving some pros and cons with each one.


polypropylene carpet example


Polypropylene is one of the most used and versatile of the carpet fibres and is used in the construction of carpet backing also. It is also cheap to produce.




  • Highly stain resistant and moisture resistant
  • Chemical Resistant – Most chemicals and bleaches won’t damage it at all
  • Solution dyed, making it highly resistant to sun fading, so keeps its colour longer
  • Its very strong and wears well except for resiliency factor (see cons).
  • It is easy to clean and remove stains from. (Except oil/petroleum-based stains – see cons)


  • Polypropylene is not a resilient carpet fibre. When crushed it does not regain its original shape easily. Traffic areas tend to lie down, showing “apparent soiling”. Furniture marks can be permanent reminders to the owner of where his furniture used to be.
  • It sensitive to heat with a melting point around 300 degrees. Damage though can occur at lower temperatures.
  • Carpet Fibres can be damaged by Friction when dragging heavy pieces of furniture across the carpet
  • Oil-based stains may become permanent.



Probably the least used out of the four main carpet fibres. Whilst again cheap to produce it has some limitations when it comes to being used in carpets


  •  it is usually solution dyed which makes it very resistant to bleaching and fading
  • Stain Resistant, though only to water based stains.
  • Low moisture Absorbency, therefore Quick drying


  • Polyester is difficult to dye and usually must be solution dyed which limits the choice
  • It is not resistant to oily stains, and in fact an oily spill or spot left without proper cleaning can oxidize and even chemically bond with and become part of the carpet fibre. You need to know that some of these spots just won’t come out.
  • Pile flattening. Definite improvements have been made by heat setting and using finer yarns, but pile flattening can still be a problem. This is a characteristic of polyester, not a defect.



Nylon can be found as two types, nylon 6 & 6.6. In earlier days there was a difference between the two as 6.6 was regarded as being superior in terms of colour fastness, over years improvements now leave little between them. Nylon carpets cover a wide range of situations from contract to super soft luxury.


  • Wears extremely well. It even surpasses wool. Many manufacturers offer long wear warranties.
  • Good resiliency. Nylon can be crushed for long periods and still regain its original shape.
  • Non absorbent,
  • Mildew resistant
  • Nylon responds very well to most professional cleaning methods and treatments. Carpet cleaning on a regular basis, will improve it longevity


  • The Nylon carpet fibre is sometimes acid dyed, so it can have problems with bleaching, fading, urine reactions, these carpets sometimes have stain protector applied. This will need reapplying yearly. These cons don’t apply to solution dyed nylon



wool carpet example

Wool comes from the fleece of sheep or lambs. This is one of the oldest carpet fibres used by man. It is still one of the best carpet fibres available for a carpet, but also can be the most expensive.




  • Wool has excellent soil hiding capabilities. Wool will not show some soiling as much as other carpet fibres. The reason for this is that wool is an opaque fibre (as opposed to synthetics which are transparent) and wool doesn’t refract and reflect light like synthetics.
  • Wool is very strong. Wool used in well-constructed carpets will stand up to the heaviest traffic and still look beautiful. Most heavy traffic areas in hotels, pubs restaurants use wool in some shape or form
  • Wool is naturally flame retardant.


  • Wool is a very expensive carpet fibre to process. i.e the cleaning and preparation to produce the yarn. Therefore finished goods will be more expensive than manmade carpets.
  • Wool can Stain Easily due to its absorbency and ease of dyeing.
  •  Wool can be chemically sensitive to alkaline cleaning products above a pH of 9.5 after prolonged exposure especially bleach. This exposure will tend to make wool brittle and discolor somewhat and can cause permanent damage to the carpet fibres. It is recommended to keep the ph around 8 or below, and ideally it should be left in a mildly acidic state when having your carpets cleaned professionally.
  •  Rubbing Wool can cause fuzzing and pile distortion, this can help when cleaning stains. It is recommended to blot with a plain white towel only and not to excessively rub the carpet

Thanks for reading part 1, I hope this has been of some help. Check back next time when we go over carpet types and styles


by jared long





Back to top