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Here’s some frequently asked questions (FAQ)


How do you work out your prices?

For carpet cleaning prices are based on the Sq yds / Sq mt of the rooms you want cleaning and how many steps you have. We have minimum charge of £75 for any one area, but for full houses and jobs with more rooms we offer discounts based on how much needs cleaning. Stain removal also starts from £75 for the 1st hour. For upholstery and leather we have a price range per seat. Rugs we have a price range per Sq mt

Do you have insurance?

We are fully insured with £5 million public liability cover and “items worked upon” insurance for added protection

Are you fully trained?

We are full NCCA members, IICRC members & trading standards accredited. We work to the British standards institute PAS86 standard. We are also one of Shropshire’s only IICRC commercial cleaning technician’s. We also regularly update our training.

How often should i have my soft furnishings cleaned?

Most manufacturers recommend the wet extraction method as the best way to clean your carpets and upholstery, this should be done every 12 months to 18 months. Regular vacuuming with an upright cleaner are recommended for between cleans weekly.

I’ve had other companies quote and its cheaper than yours, why is this?

unfortunately not all cleaning companies are the same, simply we all do things differently. We follow strict procedures for every job and as our reputation matters to us and we do our up most to ensure 100% customer satisfaction. Our prices are based on the workmanship and quality we put into every job and the customer service you receive. We have invested in training, insurances and have some of the most powerful and up to date equipment within Shropshire. There are some companies who don’t bother with any of the above, they are simply as the saying goes “splash and dash” companies. If you have a problem after they’ve ruined your carpets, many wont return back leaving you to pick up the bill. JL carpet cleaning quote only one price (based on the home survey) There are no hidden charges or add on’s.

What about stains?

carpets go through a rough time, so its pretty common to get the odd spot and stain on a carpet. Spots or unknown marks are usually where dirt has been attracted to something stick or residual, these are usually simply to remove. Staining were colour has been added to the carpet can be much harder to remove. Its important to understand that whilst we have removed countless stains before there’s never a guarantee that the stain can be removed. Sometimes removal may cause bleaching of the carpet fibre. We always recommend not using under the sink products on stains as these can “lock in” the stain with permanent effect. Check out our page on DIY stain removal.

My carpet after it was last cleaned become dirty quickly, why?

If you previously had a carpet cleaned, either using hire equipment or using another company and it has become dirty much quicker than expected this is down to residues from cleaning detergents being left in the carpet. The residues from cleaning weren’t rinsed out of the carpet thus attracting dirt. For more information on this check out our page on DIY carpet cleaning.  JL carpet cleaning use free rinsing Eco friendly products, these break the bond between dirt and fibre allowing them to be rinsed away with water, leaving your carpet healthy, fresh and most importantly dirt free

What areas do you cover?

We offer our services to areas covering Telford & Wrekin, Shrewsbury and other surrounding areas in Shropshire.

Quoting over the phone?

Though we appreciate you may need a quote over the phone, for comparison etc. It is very hard for us to give prices over the phone so please don’t be offended. It is sometimes possible to give you an estimate based on your room sizes. We prefer to come and give you a free home survey/quotation. As you’d appreciate all houses are different, some rooms may have heavy soiling, some light. therefore our pricing reflects the work required to clean your carpets to the best of our abilities

If you have any other questions, please don’t hesitate to contact us.

3 Areas for £99.00

JL Carpet Cleaning is offering 3 areas cleaned for just £99. It’s the same great service as normal using eco-friendly products and our latest equipment. * Please check below to make sure this package suits your requirements, if it doesn’t then please don’t hesitate to call us and we’ll do our best to make it work for you.

We ask that rooms to be cleaned are cleared of the furniture that you want us to clean under. We’ll happily move sofas around if needed though.

  • Lounge/diners | Hall & stairs | Stairs & landings are classed as 2 areas
  • Average max room size is 13ft x 12ft or 17sq yds. Don’t worry if your rooms are bigger please call us for an individual price
  • Some carpet types like Axminsters and Wilton carpets require extra processes to clean. These carpet types aren’t included
  • Domestic customers only
  • Local work only and one offer only per customer per visit applies
  • Please mention this offer when calling

Contact us now

15% Off Carpet Cleaning

For people moving out, moving in and needing end of tenancy cleaning, we are offering our best end of tenancy cleaning offer. This deal applies ONLY If your house is unfurnished and completely clear. If so we can offer you upto 15% off our normal prices. Also you’ll receive our same great service and cleaning techniques as well.

Contact us now


Latest Industry News

Is Vacuuming important?


Is vacuuming important? YES! Is the correct answer, and it plays an extremely important part in maintaining your carpet, prolonging its life and maintaining a healthy atmosphere in your home.

carpet styles, wool loop

Firstly proper vacuuming is one of the most important parts of maintaining the appearance of your carpet. Many people don’t realize that frequent vacuuming removes dry soil from their carpets and in turn prolongs the life of their carpet. Dry soil grinds against there carpet fibres, damaging them and causing them to dull in appearance, leading to premature wear. Health is also another reason to regularly vacuum. As we spend nearly 90% of our time indoors, indoor air quality is vital. Our carpets act as filters trapping soil, dust and skin particles. As with any filter if its not cleaned regular its benefits are greatly reduced.

Whilst frequent vacuuming is one of the most important factors to maintaining air quality in your home, it also enhances the appearance of the carpet. Vacuuming dry soil up is not the only benefit. With a vacuum cleaner with a brush/beater bar it is also grooms the carpet. Grooming by the use of a brush bar lifts and separates carpet fibres, brushing to the base.

pile wearHigh traffic areas i.e. a lounge or a hallway, turn points around beds and on landings need more vacuuming as high foot fall flattens fibres, and unravels the fibres. The picture shows the light grey walkway between the two doors which has now flattened, the darker grey is where the fibres are still stood up from not being walked upon. Pile flattening and these traffic areas isn’t a manufacturing defect, but is a sign of not vacuuming often enough in these areas. Many home owners ignore this visual warning. They are most likely continue to walk on those areas which have not been properly vacuumed which will lead to irreversible wear which leads to premature replacement

From a consumers point of view regular vacuuming is essential in preserving the life and appearance of their carpet. Vacuuming should not be rushed and long slow methodical strokes with multiple overlapping passes are recommended to extract as much dry soil as possible. A crevice tool should be used around the edges to remove dust trapped against the skirting; this will in turn reduce the black filtration marks found around the base of some skirting

A good quality upright cleaner with a beater/brush bar is recommended. I personally recommend bagged vacuum cleaners, as an enclosed dust bag can prevent dust particles from recirculating into the air. Also I feel tub vacuums don’t offer the level of dry soil extraction as compared to a vacuum with a beater/brush bar. Vacuuming should be undertaken at least once a week, though obviously if you have high foot traffic then there would be a need to vacuum more. In general its best to:
high-traffic or pet areas – vacuum every day
medium-traffic areas – vacuum twice a week
light-traffic areas – Vacuum once a week
If you plan on having your carpets professionally cleaned then dry soil removal is the most important first step to effective carpet cleaning. NOTICE: If any carpet cleaner ever visits your home and does not begin with thorough pre-vacuuming, it is time to ask them to stop and it is time for you to call another carpet professional.

vacuumingJL carpetcleaning pre vacuum all carpets before cleaning them, this is done with our commercial Sebo and Kirby vacuum cleaners all with HEPA filters. A properly cleaned carpet will look better and last longer and in the end save you money.


by Jared long

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