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Here’s some frequently asked questions (FAQ)


How do you work out your prices?

For carpet cleaning prices are based on the Sq yds / Sq mt of the rooms you want cleaning and how many steps you have. We have minimum charge of £75 for any one area, but for full houses and jobs with more rooms we offer discounts based on how much needs cleaning. Stain removal also starts from £75 for the 1st hour. For upholstery and leather we have a price range per seat. Rugs we have a price range per Sq mt

Do you have insurance?

We are fully insured with £5 million public liability cover and “items worked upon” insurance for added protection

Are you fully trained?

We are full NCCA members, IICRC members & trading standards accredited. We work to the British standards institute PAS86 standard. We are also one of Shropshire’s only IICRC commercial cleaning technician’s. We also regularly update our training.

How often should i have my soft furnishings cleaned?

Most manufacturers recommend the wet extraction method as the best way to clean your carpets and upholstery, this should be done every 12 months to 18 months. Regular vacuuming with an upright cleaner are recommended for between cleans weekly.

I’ve had other companies quote and its cheaper than yours, why is this?

unfortunately not all cleaning companies are the same, simply we all do things differently. We follow strict procedures for every job and as our reputation matters to us and we do our up most to ensure 100% customer satisfaction. Our prices are based on the workmanship and quality we put into every job and the customer service you receive. We have invested in training, insurances and have some of the most powerful and up to date equipment within Shropshire. There are some companies who don’t bother with any of the above, they are simply as the saying goes “splash and dash” companies. If you have a problem after they’ve ruined your carpets, many wont return back leaving you to pick up the bill. JL carpet cleaning quote only one price (based on the home survey) There are no hidden charges or add on’s.

What about stains?

carpets go through a rough time, so its pretty common to get the odd spot and stain on a carpet. Spots or unknown marks are usually where dirt has been attracted to something stick or residual, these are usually simply to remove. Staining were colour has been added to the carpet can be much harder to remove. Its important to understand that whilst we have removed countless stains before there’s never a guarantee that the stain can be removed. Sometimes removal may cause bleaching of the carpet fibre. We always recommend not using under the sink products on stains as these can “lock in” the stain with permanent effect. Check out our page on DIY stain removal.

My carpet after it was last cleaned become dirty quickly, why?

If you previously had a carpet cleaned, either using hire equipment or using another company and it has become dirty much quicker than expected this is down to residues from cleaning detergents being left in the carpet. The residues from cleaning weren’t rinsed out of the carpet thus attracting dirt. For more information on this check out our page on DIY carpet cleaning.  JL carpet cleaning use free rinsing Eco friendly products, these break the bond between dirt and fibre allowing them to be rinsed away with water, leaving your carpet healthy, fresh and most importantly dirt free

What areas do you cover?

We offer our services to areas covering Telford & Wrekin, Shrewsbury and other surrounding areas in Shropshire.

Quoting over the phone?

Though we appreciate you may need a quote over the phone, for comparison etc. It is very hard for us to give prices over the phone so please don’t be offended. It is sometimes possible to give you an estimate based on your room sizes. We prefer to come and give you a free home survey/quotation. As you’d appreciate all houses are different, some rooms may have heavy soiling, some light. therefore our pricing reflects the work required to clean your carpets to the best of our abilities

If you have any other questions, please don’t hesitate to contact us.

3 Areas for £99.00

JL Carpet Cleaning is offering 3 areas cleaned for just £99. It’s the same great service as normal using eco-friendly products and our latest equipment. * Please check below to make sure this package suits your requirements, if it doesn’t then please don’t hesitate to call us and we’ll do our best to make it work for you.

We ask that rooms to be cleaned are cleared of the furniture that you want us to clean under. We’ll happily move sofas around if needed though.

  • Lounge/diners | Hall & stairs | Stairs & landings are classed as 2 areas
  • Average max room size is 13ft x 12ft or 17sq yds. Don’t worry if your rooms are bigger please call us for an individual price
  • Some carpet types like Axminsters and Wilton carpets require extra processes to clean. These carpet types aren’t included
  • Domestic customers only
  • Local work only and one offer only per customer per visit applies
  • Please mention this offer when calling

Contact us now

15% Off Carpet Cleaning

For people moving out, moving in and needing end of tenancy cleaning, we are offering our best end of tenancy cleaning offer. This deal applies ONLY If your house is unfurnished and completely clear. If so we can offer you upto 15% off our normal prices. Also you’ll receive our same great service and cleaning techniques as well.

Contact us now


Latest Industry News

Carpet types, a guide to which carpet to buy


From our last blog we looked at part 1 carpet fibres and the pro’s and cons of each type of the most commonly used carpet fibres.This time we’ll look at more depth into the carpet types available, and further down the styles in which carpets come. The choice of carpet type and style is a personal preference, but there are some things to watch out for with carpet types, to help you in purchasing you new carpet.

Carpet types

Carpet types an be broken down into tufted and woven:


carpet types, wliton and axminster carpetThese are axminsters and wilton carpets. These carpets are premium carpets, and use high quality materials like wool or a wool mix to produce the fibres. The fibres are woven into a high quality backing made of wefts and warp

Most Axminsters and wiltons are patterned in some way, from subtle to heavy patterns, though plain variations are available. As the fibres run through the backing colours will appear more defined and sharper. Due to their construction will last an extremely long time if cared for. These carpet types are commonly used in commercial areas such as restaurants,pubs, hotels, cruise ships and other locations.



Tufted carpets are made by fibres being inserted into primary backing, similar to a mesh and into an adhesive, which is then bonded to a secondary backing which can be made from felt, manmade action bac or hessian. This carpet type is the mass produced, due to the construction being cheaper to make than woven carpets, it also allows for many variations, and carpet styles which ill now go through some of the most common:

Here is a selection of pictures showing different tufted carpet types:

carpet types, tufted pile






Loop pile – (inc level loop, multi -level loop and berber loop) As the name suggests loop pile carpet yarn is looped over creating a curved finish. Loop pile carpets are very hard wearing and are suited for both domestic & commercial locations. Loop pile carpets can come in wool & manmade as well as different designs & structures as shown above. Loop pile carpets are not recommended  for house holds with cats & dogs.

Twist – This is the most common tufted type of carpet and can come in a range of carpet styles. Its commonly called a cut pile carpet. Its created by twisted yarns together tightly. whether it a singular yarn (lowest cost) or a 2 ply yarn (more expensive) This is a great option for general purpose and economical style around the home.

Velvet/plush – These are made similar to twist pile carpets, but have a much softer, smooth, luxurious feel. These are generally denser as well. Velvet carpets tend to be more expensive than twist pile carpets due to the materials used and the manufacturing process.

Saxony  – (inc shaggy) these are twist pile carpets using longer twists, but have a much denser, thicker feel  than normal twist piles. They can come in a range of fibres and weights for that added luxurious feel. Perfect for bedrooms but best avoided for heavy traffic areas such as hall, stairs and landing, and also places like lounges etc.

Frieze – Similar in construction to shaggy carpets, but the difference is their is no uniformity to how the fibres lay, this gives the carpet a slightly informal look which hides a multitude of sins.


Carpet styles

Here are some images of common carpet styles

This is a mere small snap shot of the carpet types available today, but i hope this has explained briefly whats best to look for when it comes to buying your carpet. Thank for reading part 2. For all aspects of carpet fitting and advice on carpets, contact us today.


By Jared Long



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