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Here are some frequently asked questions (FAQ)

How do you work out your prices?

For carpet cleaning, prices are based on the size of the areas you want cleaned and how many steps you have. We have a minimum charge of £105 for the first area. The minimum price per area is £35, with discounts available for larger properties. Stain removal starts from £120 for the first hour. Upholstery and leather cleaning start from £50 per seat. Rugs are priced per square metre with a minimum charge of £150. (Prices as of 2025.)

We’re happy to provide a free estimate over the phone or via WhatsApp if you can give rough measurements. Otherwise, we can arrange a home visit to pre-inspect and measure the property.

Do you have insurance?

Yes. We are fully insured with £5 million public liability cover, along with “items worked upon” insurance for added protection.

What makes your service different from others?

We are fully advanced NCCA members, IICRC members and Trading Standards accredited. We work to the British Standards Institute PAS86 standard. We’re also one of Shropshire’s only IICRC commercial cleaning technicians. We regularly update our training and even provide training to new and experienced cleaners — so you’re always in safe hands.

We’ve been cleaning carpets in Telford and Shropshire for over 20 years. Jared is also a trained carpet installer and carpet inspector. We use a powerful truck-mounted system with our own onboard water supply and off-site waste disposal — never down your toilet.

Our biggest strength is our customer service. Many clients have stayed with us for nearly 20 years because we offer a personal, old-fashioned level of service rarely seen these days.

How often should I have my soft furnishings cleaned?

Most manufacturers recommend professional wet extraction every 12–18 months. Regular vacuuming with an upright cleaner is recommended weekly. We can offer tailored advice based on your soft furnishings and carpet types.

I’ve had cheaper quotes. Why are your prices higher?

Not all cleaning companies work to the same standards. We follow strict procedures, invest heavily in training, insurance and equipment, and we prioritise customer service and long-term results. Some companies use low-cost equipment or skip essential steps (“splash and dash”), which often leads to damage or rapid re-soiling.

Our quotes are transparent and based on a proper pre-inspection. There are no hidden charges, no add-ons, and no upselling. Check our reviews — they reflect the quality and care we put into every job.

Can you remove tough stains like red wine or pet urine?

Carpets take a beating, so it’s normal for them to get spots and stains. Many spots are easy to remove; true stains (where colour has been added to the fibre) are more complex. While we’ve removed countless stains, no company can guarantee every stain will come out. Using supermarket stain removers can often set stains permanently — we advise against them.

Urine and odour issues usually require sub-surface treatment. We specialise in odour removal; please see our odour removal page for full details.

How long do carpets take to dry after cleaning?

Most carpets are touch-dry within 2–4 hours. Our truck-mounted system extracts more moisture than DIY or portable machines, helping carpets dry faster. We also use speed-drying equipment where needed, so most carpets and upholstery are usable the same day.

My carpet became dirty quickly after a previous clean. Why?

This is usually caused by detergent residue being left behind during cleaning. Residues attract dirt, causing rapid re-soiling. We use free-rinsing, eco-friendly products that break the bond between dirt and fibres, allowing them to rinse cleanly away.

Are your products safe for children and pets?

Absolutely. Our products are safe, non-toxic and WoolSafe approved — safe for children, pets and allergy sufferers. If you have a specific sensitivity, just let us know, and we’ll choose the right products for you.

Do you cover all of Telford and the surrounding areas?

We cover Telford & Wrekin, Shrewsbury and a wide range of surrounding areas throughout Shropshire. Some locations outside our main radius may incur a small travel charge.

Can you quote over the phone?

We can sometimes give an estimate based on your room sizes. However, for accuracy and fairness, we prefer a free home survey. Every property is different, and factors like soiling levels and fibre types affect the final price. A home visit ensures you get an accurate quote with no surprises.

If you have any other questions, please don’t hesitate to contact us.

Carpet 7 point process

1. Pre-Survey

This is carried out on all carpets that will be potentially cleaned. This is for fibre identification, to check for existing damage, potential problems and in some cases, cleaning limitations. The results will be fully discussed with the customer before any work is carried out

2. Pre-Clean Vacuuming

Around 80-85% of soiling in carpets is dry particulate dust/grit type soiling. The first important stage of all cleaning processes is to remove as much dry soiling as possible before wetting the carpet. All carpets are pre-vacuumed with a heavy-duty commercial grade vacuum cleaner.

3. Spotting & Pre-Spray

Some carpets may have spots and stains that need separate attention before the carpet is pre-sprayed. After these have been treated the carpet will be pre-sprayed with a product appropriate to the soiling and fibre type.

4. Agitation

Done by a machine, this is used to open the carpet pile and works the cleaning solution into the carpet fibres allowing it to work on the deeper down soils and preparing the carpet for rinse extraction. Agitation is a very important part of the cleaning process and commonly skipped by cleaning companies.

5. Rinse extraction

Solution is jetted into the carpet at over 110degrees C and over 250psi. The wand pass then extracts the solution and soiling and is lifted out by our truck mounted cleaning system* and wastewater is recovered back into our vehicle. This leaves your carpets smelling fresh and free from cleaning solutions. * dependant on access

6. Drying

Our extraction equipment will typically leave your carpets touch dry within a few hours, but as part of the service and for extra convenience, we use our air movers which will help dry the carpets fast if required.

7. Final groom and run through

Carpets are groomed if required and then we’ll run through the finishing details and ask you to check your happy and then its time to say goodbye

Our truck mounted cleaning system benefits

Q: What are the benefits or a truck-mounted cleaning system over a portable machine?

A: There is a huge difference between a portable machine using electric from a typical plug and a petrol-driven engine. We have our own power supply and bring our own filtered water supply to all jobs. It allows for such a variety of benefits. We have listed them below to explain in better detail:

1. Immense Heat

Our truck mount produces immense temperatures of over 230 degrees F. These temperatures kill bacteria, germs, and viruses in your soft furnishings and are simply not available from the average tap.

2. Vacuum Power

Our truck mount can extract nearly twice as much moisture from soft furnishings compared to most high-spec portables. This allows carpets to dry quicker and leave a superior result.

3. Rinsing Power

We have our own water supply on board, so there’s no need to use your water and fill buckets. Our truck mount can flush pollutants from your carpets & upholstery deeper and faster with the reassurance it is being fully extracted.

4. Waste Removal

In the unique times we are in, we can reassure you all waste from your soft furnishings is secured into our van mounted waste tank and disposed of off site. We do not tip contaminated waste or soiling down your toilets or around your property. All pollutants are exhausted outside at the machine and not back into your property.

Watch our truck mount in action

Upholstery 7 point process

1. Pre-Survey

This is carried out on all carpets that will be potentially cleaned. This is for fibre identification, to check for existing damage, potential problems and in some cases, cleaning limitations. The results will be fully discussed with the customer before any work is carried out

2. Pre-Clean Vacuuming

Around 80-85% of soiling in carpets is dry particulate dust/grit type soiling. The first important stage of all cleaning processes is to remove as much dry soiling as possible before wetting the upholstery. All upholstery is pre-vacuumed with a heavy-duty commercial grade vacuum cleaner.

3. Spotting & Pre-Spray

Some upholstery may have spots and stains that need separate attention before the fabric is pre-sprayed. After these have been treated the fabric will be pre-sprayed with a product appropriate to the soiling and fibre type.

4. Agitation

Done by a machine or by variety of methods. This is used to work the cleaning solution into the fibres allowing it to work on the deeper down soils and preparing the upholstery for rinse extraction. Agitation is a very important part of the cleaning process and commonly skipped by cleaning companies.

5. Rinse extraction

The solution and soiling are then lifted by our water extraction machine using the latest in upholstery cleaning tools, the Sapphire Pro. These are designed to clean the fabric without spraying water deep into the cushion, meaning that over wetting is eliminated, and the drying time is a lot faster

6. Drying

Our extraction equipment will typically leave your fabrics touch dry within a few hours, but as part of the service we will speed dry the fabrics as much as possible prior to leaving.

7. Final groom and run through

The upholstery is groomed if required and then we’ll run through the finishing details and ask you to check your happy and then its time to say goodbye

Disinfection services for Shropshire

I’m writing this for my lockdown headquarters!

The recent coronavirus outbreak has had a huge impact on our lives and highlighted the need for good sanitising practices for all businesses and the public, something most of us have taken for guaranteed for such a long time.

We have been trained in infection control for well over a year and always offered a niche service but it has always been a service with a niche market until now. The world has gone hygiene crazy rightly or wrongly and demand for disinfection and deep cleaning of offices, schools, homes etc is at an all-time high.

How can we help

JL Carpet Cleaning offers a professional disinfection service for Shropshire and surrounding areas. Our 2 step service involves all touchpoints cleaned and treated 1st for maximum coverage using a specialist disinfectant cleaner. An antimicrobial product is applied via a fogging machine which atomises the product into a fine light fog. The fog allows the atomised product to get everywhere and over all surfaces to guarantee complete room decontamination.

How does disinfecting work

Our disinfection services in Shropshire work by currently using 2 products. A powerful disinfection cleaner capable of killing coronaviruses to wipe all touchpoints. Then an antimicrobial product called 429 plus which is fogged.

This has been independently tested against the A/H1N1 swine flu virus amongst Mycobacterium, Tuberculosis, MRSA, Medical Waste Treatment, Feline Calicivirus (Human Norovirus surrogate), Feline Coronavirus (SARA surrogate), Enveloped and non-enveloped virus, HIV and C. difficile.

Its uses four biocides and has a polymer backbone which means its effect can last sometimes for weeks and sometimes months on surfaces after being applied depending on usage and will kill 99.999% of bacteria with a kill log of 5 ( Chlorine bleach has a kill log of 3)

Kill log chart explaining reduction from a kill log 1 (90% reduction) to kill log 7 (99.99999% reduction)

Where can be sanitised & disinfected

We carry out our 2 step clean in helping in combating infection after an outbreak or for preventative measures to ensure areas are kept hygienically clean. This means a wide variety of places can be cleaned and disinfected for commercial and domestic clients alike.

Commercial

Most Commercial premises with staff or public such as care homes, rental properties, hotels, nurseries, offices, schools, public transportation and restaurants can all benefit from fogging and our disinfection service. Ideally, general cleaning should take place 1st and then our service.

Domestic – Peace of Mind Package

Whist not as on-demand as commercial clients. We can offer our services to domestic customers too in our Piece of mind package. Properties can be fogged and all touchpoints disinfected as a one-off for example prior to moving into a new home or your existing home. This includes all touchpoints cleaned, carpets cleaned and rooms fogged with the antimicrobial for maximum reassurance. Contact us for more information and pricing on this bolt-on service. Watch more here >>>>

For added reassurance

We also offer our main carpet and upholstery services in conjunction with our disinfection services for a full deep clean with our extraction steam cleaning. With our truck-mounted offsite cleaning system, with our own water supply and all waste removed into the vehicle. Our truck-mounted cleaning system steam cleans carpets and soft furnishings with temperatures over 230 Degrees F. Ask us for more details on this unique system or watch the video of it in action below

As important as it is, regular cleaning isn’t enough to kill off some viruses and bacteria which is why we can offer you a 2-step clean & disinfect. We’re ready to help when you need us.

If you feel we can help you please call us on 01952404214 or info@jlcarpetcleaning.co.uk.

Signing off……….

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