Here are some frequently asked questions (FAQ)
How do you work out your prices?
For carpet cleaning, prices are based on the Sq yds / Sq mt of the areas you want cleaning and how many steps you have. We have a minimum charge of £98 for the 1st area. The minimum price per area is £30, with discounts available for larger properties. Stain removal also starts from £110 for the 1st hour. For upholstery and leather, we have a price range per seat starting from £50. Rugs we have a price range per sq mt and a min charge of £115. (prices as of 2025)
We’re happy to provide a free estimate over the phone or by Whats App if you are able to provide rough measurements. Otherwise we can arrange a home visit to pre inspect the carpets and measure the property.
Do you have insurance?
We are fully insured with £5 million public liability cover and “items worked upon” insurance for added protection
What makes your service different from others?
We are fully advanced NCCA members, IICRC members & trading standards accredited. We work to the British standards institute PAS86 standard. We are also one of Shropshire’s only IICRC commercial cleaning technicians. We also regularly update our training and carry out training to new and experienced cleaners so you’ll be in the safest of hands
We’ve been cleaning carpets in Telford and Shropshire for over 20 years. Jared is also a fully trained carpet installer and carpet inspector. We use a powerful truck-mounted system — not just a small portable machine, with our own on board water supply and waste removed off site, not down your toilet.
Our biggest selling point is also our 1st class customer service. We have clients spanning nearly 20 years who return over and over again as we offer a personal old fashioned level of customer service rarely seen these days.
How often should I have my soft furnishings cleaned?
Most manufacturers recommend the wet extraction method as the best way to clean your carpets and upholstery, this should be done every 12 months to 18 months. Regular vacuuming with an upright cleaner is recommended weekly. We can offer personal tailored advice depending on your soft furnishings in how to maintain your carpets and upholstery
I’ve had other companies quote, and it’s cheaper than yours. Why is this?
Unfortunately, not all cleaning companies are the same, simply because we all do things differently. We follow strict procedures for every job, and as our reputation matters to us, we do our utmost to ensure 100% customer satisfaction. Our prices are based on the workmanship and quality we put into every job and the customer service you receive. We have invested in training and insurance and have some of the most powerful and up-to-date equipment within Shropshire. There are some companies that don’t bother with any of the above; they are simply, as the saying goes, “splash and dash” companies. If you have a problem after they’ve ruined your carpets, many won’t return back leaving you to pick up the bill. JL carpet cleaning quotes only one price (based on the pre-inspection). There are no hidden charges or add-ons. Finally, take a look at our reviews, as these represent our clients’ feedback on our 1st class service.
Can you remove tough stains like red wine or pet urine?
carpets go through a rough time, so it’s pretty common to get the odd spot and stain on a carpet. Spots or unknown marks are usually where dirt has been attracted to something sticky or residual; these are usually simple to remove. Staining where colour has been added to the carpet can be much harder to remove. It’s important to understand that whilst we have removed countless stains before, there’s never a guarantee that the stain can be removed. Sometimes removal may cause bleaching of the carpet fibre. We always recommend not using under-the-sink products on stains, as these can “lock in” the stain with a permanent effect. Check out our page on DIY stain removal.
Urine and odour are much more complex to remove and typically require sub-surface treatments. We are specialised odour removal experts. For specific information on urine and odour removal, click here to visit our odour removal page
How long does it take for carpets to dry after cleaning?
Most carpets are touch-dry within 2 to 4 hours. Our high-powered truck-mounted system extracts more water than DIY, rental machines and portable machinery used by competitors. This helps in getting your carpets and upholstery drier faster and fresher — even wool and deep-pile ones. As part of our additional process, we also use speed driers to speed the process along, allowing most items to be usable the same day. Again, all part of the service we provide.
My carpet, after it was last cleaned, became dirty quickly. Why?
If you previously had a carpet cleaned, either using hired equipment or using another company, and it became dirtier much quicker than you expected, then this is down to residues from cleaning detergents being left in the carpet. The residues from cleaning weren’t rinsed out of the carpet, thus attracting dirt. For more information on this, check out our page on DIY carpet cleaning. JL carpet cleaning uses free rinsing Eco-friendly products, which break the bond between dirt and fibre, allowing them to be rinsed away with water, leaving your carpet healthy, fresh, and most importantly dirt-free.
Are your products safe for children and pets?
Absolutely. All of our cleaning products are eco-friendly, non-toxic, and Woolsafe-approved — safe for kids, pets, and allergy sufferers alike. If you have a particular allergy, please let us know and we’ll work with you to select a suitable product for your needs.
Do you cover all of Telford and the surrounding areas?
We offer our services to areas covering Telford & Wrekin, Shrewsbury and other surrounding areas in Shropshire. Please note that some areas do incur travel charges outside of our local radius.
Quoting over the phone?
Though we appreciate you may need a quote over the phone, for comparison, etc. It is very hard for us to give prices over the phone, so please don’t be offended. It is sometimes possible to give you an estimate based on your room sizes. We prefer to come and give you a free home survey/quotation. As you’d appreciate, all houses are different; some rooms may have heavy soiling, and some light. therefore, our pricing reflects the work required to clean your carpets to the best of our abilities
If you have any other questions, please don’t hesitate to contact us.