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Here are some frequently asked questions (FAQ)

How do you work out your prices?

For carpet cleaning, prices are based on the size of the areas you want cleaned and how many steps you have. We have a minimum charge of £105 for the first area. The minimum price per area is £35, with discounts available for larger properties. Stain removal starts from £120 for the first hour. Upholstery and leather cleaning start from £50 per seat. Rugs are priced per square metre with a minimum charge of £150. (Prices as of 2025.)

We’re happy to provide a free estimate over the phone or via WhatsApp if you can give rough measurements. Otherwise, we can arrange a home visit to pre-inspect and measure the property.


Do you have insurance?

Yes. We are fully insured with £5 million public liability cover, along with “items worked upon” insurance for added protection.


What makes your service different from others?

We are fully advanced NCCA members, IICRC members and Trading Standards accredited. We work to the British Standards Institute PAS86 standard. We’re also one of Shropshire’s only IICRC commercial cleaning technicians. We regularly update our training and even provide training to new and experienced cleaners — so you’re always in safe hands.

We’ve been cleaning carpets in Telford and Shropshire for over 20 years. Jared is also a trained carpet installer and carpet inspector. We use a powerful truck-mounted system with our own onboard water supply and off-site waste disposal — never down your toilet.

Our biggest strength is our customer service. Many clients have stayed with us for nearly 20 years because we offer a personal, old-fashioned level of service rarely seen these days.


How often should I have my soft furnishings cleaned?

Most manufacturers recommend professional wet extraction every 12–18 months. Regular vacuuming with an upright cleaner is recommended weekly. We can offer tailored advice based on your soft furnishings and carpet types.


I’ve had cheaper quotes. Why are your prices higher?

Not all cleaning companies work to the same standards. We follow strict procedures, invest heavily in training, insurance and equipment, and we prioritise customer service and long-term results. Some companies use low-cost equipment or skip essential steps (“splash and dash”), which often leads to damage or rapid re-soiling.

Our quotes are transparent and based on a proper pre-inspection. There are no hidden charges, no add-ons, and no upselling. Check our reviews — they reflect the quality and care we put into every job.


Can you remove tough stains like red wine or pet urine?

Carpets take a beating, so it’s normal for them to get spots and stains. Many spots are easy to remove; true stains (where colour has been added to the fibre) are more complex. While we’ve removed countless stains, no company can guarantee every stain will come out. Using supermarket stain removers can often set stains permanently — we advise against them.

Urine and odour issues usually require sub-surface treatment. We specialise in odour removal; please see our odour removal page for full details.


How long do carpets take to dry after cleaning?

Most carpets are touch-dry within 2–4 hours. Our truck-mounted system extracts more moisture than DIY or portable machines, helping carpets dry faster. We also use speed-drying equipment where needed, so most carpets and upholstery are usable the same day.


My carpet became dirty quickly after a previous clean. Why?

This is usually caused by detergent residue being left behind during cleaning. Residues attract dirt, causing rapid re-soiling. We use free-rinsing, eco-friendly products that break the bond between dirt and fibres, allowing them to rinse cleanly away.


Are your products safe for children and pets?

Absolutely. Our products are safe, non-toxic and WoolSafe approved — safe for children, pets and allergy sufferers. If you have a specific sensitivity, just let us know, and we’ll choose the right products for you.


Do you cover all of Telford and the surrounding areas?

We cover Telford & Wrekin, Shrewsbury and a wide range of surrounding areas throughout Shropshire. Some locations outside our main radius may incur a small travel charge.


Can you quote over the phone?

We can sometimes give an estimate based on your room sizes. However, for accuracy and fairness, we prefer a free home survey. Every property is different, and factors like soiling levels and fibre types affect the final price. A home visit ensures you get an accurate quote with no surprises.

If you have any other questions, please don’t hesitate to contact us.

Carpet 7 point process

1. Pre-Survey

This is carried out on all carpets that will be potentially cleaned. This is for fibre identification, to check for existing damage, potential problems and in some cases, cleaning limitations. The results will be fully discussed with the customer before any work is carried out

2. Pre-Clean Vacuuming

Around 80-85% of soiling in carpets is dry particulate dust/grit type soiling. The first important stage of all cleaning processes is to remove as much dry soiling as possible before wetting the carpet. All carpets are pre-vacuumed with a heavy-duty commercial grade vacuum cleaner.

3. Spotting & Pre-Spray

Some carpets may have spots and stains that need separate attention before the carpet is pre-sprayed. After these have been treated the carpet will be pre-sprayed with a product appropriate to the soiling and fibre type.

4. Agitation

Done by a machine, this is used to open the carpet pile and works the cleaning solution into the carpet fibres allowing it to work on the deeper down soils and preparing the carpet for rinse extraction. Agitation is a very important part of the cleaning process and commonly skipped by cleaning companies.

5. Rinse extraction

Solution is jetted into the carpet at over 110degrees C and over 250psi. The wand pass then extracts the solution and soiling and is lifted out by our truck mounted cleaning system* and wastewater is recovered back into our vehicle. This leaves your carpets smelling fresh and free from cleaning solutions. * dependant on access

6. Drying

Our extraction equipment will typically leave your carpets touch dry within a few hours, but as part of the service and for extra convenience, we use our air movers which will help dry the carpets fast if required.

7. Final groom and run through

Carpets are groomed if required and then we’ll run through the finishing details and ask you to check your happy and then its time to say goodbye

Our truck mounted cleaning system benefits

Q: What are the benefits or a truck-mounted cleaning system over a portable machine?

A: There is a huge difference between a portable machine using electric from a typical plug and a petrol-driven engine. We have our own power supply and bring our own filtered water supply to all jobs. It allows for such a variety of benefits. We have listed them below to explain in better detail:

1. Immense Heat

Our truck mount produces immense temperatures of over 230 degrees F. These temperatures kill bacteria, germs, and viruses in your soft furnishings and are simply not available from the average tap.

2. Vacuum Power

Our truck mount can extract nearly twice as much moisture from soft furnishings compared to most high-spec portables. This allows carpets to dry quicker and leave a superior result.

3. Rinsing Power

We have our own water supply on board, so there’s no need to use your water and fill buckets. Our truck mount can flush pollutants from your carpets & upholstery deeper and faster with the reassurance it is being fully extracted.

4. Waste Removal

In the unique times we are in, we can reassure you all waste from your soft furnishings is secured into our van mounted waste tank and disposed of off site. We do not tip contaminated waste or soiling down your toilets or around your property. All pollutants are exhausted outside at the machine and not back into your property.

Watch our truck mount in action

Upholstery 7 point process

1. Pre-Survey

This is carried out on all carpets that will be potentially cleaned. This is for fibre identification, to check for existing damage, potential problems and in some cases, cleaning limitations. The results will be fully discussed with the customer before any work is carried out

2. Pre-Clean Vacuuming

Around 80-85% of soiling in carpets is dry particulate dust/grit type soiling. The first important stage of all cleaning processes is to remove as much dry soiling as possible before wetting the upholstery. All upholstery is pre-vacuumed with a heavy-duty commercial grade vacuum cleaner.

3. Spotting & Pre-Spray

Some upholstery may have spots and stains that need separate attention before the fabric is pre-sprayed. After these have been treated the fabric will be pre-sprayed with a product appropriate to the soiling and fibre type.

4. Agitation

Done by a machine or by variety of methods. This is used to work the cleaning solution into the fibres allowing it to work on the deeper down soils and preparing the upholstery for rinse extraction. Agitation is a very important part of the cleaning process and commonly skipped by cleaning companies.

5. Rinse extraction

The solution and soiling are then lifted by our water extraction machine using the latest in upholstery cleaning tools, the Sapphire Pro. These are designed to clean the fabric without spraying water deep into the cushion, meaning that over wetting is eliminated, and the drying time is a lot faster

6. Drying

Our extraction equipment will typically leave your fabrics touch dry within a few hours, but as part of the service we will speed dry the fabrics as much as possible prior to leaving.

7. Final groom and run through

The upholstery is groomed if required and then we’ll run through the finishing details and ask you to check your happy and then its time to say goodbye

Commercial Carpet Cleaning in Telford & Shropshire

BOOK your truckmount clean today

JL Carpet Cleaning van outside commercial premises after carpet cleaning

Commercial Carpet Cleaning for Offices & Businesses

“Hello, my name is Jared, owner, and operator of JL Carpet Cleaning. We provide commercial carpet cleaning across Telford, Shrewsbury and the wider Shropshire area.”

We are the only qualified commercial carpet cleaning company based in Telford and cover all of Shropshire, and work with a large selection of clients from McDonald’s, TUI, National Trust, Lanyon Bowdler, Savills, Saint Gobain, and Avara Foods to name a few. JL Carpet Cleaning operates as an IICRC Certified Firm, with specialist commercial cleaning certification.

Commercial carpet cleaning is a completely different ball game from domestic cleaning. It has its own unique set of requirements that some domestic companies “have a go at” but ultimately are not set up for the pressures and deadlines businesses face and end up costing you more money, wasting your time, or being cleaned incorrectly. At JL Carpet Cleaning we have a range of different cleaning systems available, depending on each job and what your requirements are.

We can also offer full commercial upholstery cleaning services for office chairs, and seating and can undertake leather cleaning and repairs where needed.

Why Businesses Choose JL Carpet Cleaning

Commercial carpets and upholstery go through a tough time. Regular heavy soiling, traffic lanes, and poor maintenance can reduce the life of the carpet or upholstery. Regular commercial carpet cleaning will keep public and office areas more hygienically clean and will keep them fresher and looking better for longer. It will also prolong the life of your furnishings and save on replacement long term. We are also Shropshire’s premier wool safe service provider, offering 1st class wool cleaning for clients and businesses alike and have been trusted by businesses across Shropshire for over 20 years.

We work with each client to assess your needs and what system will best suit you and your budget and will work with you to meet your deadlines and requirements. Full Method statements, risk assessments, and all-important documentation can also be supplied

We can offer a range of cleaning systems including traditional water extraction through to low moisture bonnet/pad buffering and encapsulation cleaning. longer. This type of maintenance clean is ideal for between full deep cleans. We can also tailor maintenance programs for clients, ensuring a regular program of cleaning. You can read more below on the methods available.

Before and after commercial carpet cleaning in an office corridor

Commercial carpet cleaning systems

Carpets in commercial settings tend to get forgotten about until it’s too late. As it’s usually a costly replacement, really they should be cleaned regularly. As true specialists in commercial carpet cleaning, we have a variety of cleaning systems at our disposal to match the client’s requirements. The systems are dependent on an inspection and are matched to the soiling conditions at each client’s premises.

Low moisture cleaning ( For light soiling, interim cleans ) 

This method offers a quick visual clean solution to clients who are looking for a visual pop on their carpets. A thorough vacuum is carried out then an encapsulating solution is applied to the carpets and bonneted in using a rotary machine or our latest Cimex machine allowing us to cover large areas with ease. The product encapsulates the soil within the carpet and crystalises it ready for vacuuming through general in-house cleaners. Carpets are typically dry within the hour. See a video of us in action HERE

Texatherm Cleaning system ( For medium soiling )

The unique texatherm system is perfect for carpets that have medium soiling levels and deeper levels of soiling where a low moisture clean would not suffice. After a thorough vacuum carpets are sprayed with a solution. A heated chemical tank saturates special absorbent pads, these are placed on a rotary and bonneted into the carpet.

A chemical reaction takes place between the 2 products ( the in-tank chemical and the product sprayed on the floor) This reaction causes soiling to wick into the pad leaving the carpet bright, clean and fresh again. Carpets are typically dry within the hour. You can see this method in action HERE

Truckmount hot water extraction ( for heavy soiing )

This is the most thorough method we have at our disposal and is the Rolls Royce in terms of results. This method is for 1st time cleaning where a plan is being put in place with the client as it sets a baseline from which to maintain. It is also for heavily soiled carpets or carpets in need of salvaging. After a vacuum, a pre-spray is agitated into the carpet using a rotary and then rinse extracted at over 100 degrees C. We carry our own water and all waste is removed off-site in our vehicle. Drying times are longer, but still typically 2 to 4 hours. You can see the machine in action HERE

5 stars

One of the most 5 star reviewed cleaning companies in Shropshire!

We don’t use fake testimonials or made up reviews. These below are purely our customers thoughts on what we did for them. Click away and take a look….

What’s Included in Our Commercial Cleaning Service

Range of cleaning systems available (low moisture to extraction)

5 star customer service. Fully insured and qualified in commercial carpet cleaning

Textiles cleaned to BSI (British Standards Institution) PAS86:2008

Woolsafe service provider for all commercial wool carpets

Trading standards accredited and advanced NCCA member 3437

Tailor made maintenance cleaning available

Out of hours cleaning available

Method statement and risk assessments if required

Same day or next day survey

We provide commercial carpet cleaning across Telford, Shrewsbury and the wider Shropshire area

IICRC (Institute of Inspection, Cleaning and Restoration Certification) Trained technician and certified firm. Membership number 19300

Woolsafe service provider logo
NCCA advanced member logo
iicrc certifed logo

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