Here’s some frequently asked questions (FAQ)
How do you work out your prices?
Are prices are based on the Square yardage of the rooms you want cleaning. We have minimum charge of £70 for any one area, but for full houses and jobs with more rooms we offer discounts based on how much needs cleaning. Stain removal also starts from £70 for the 1st hour.
Do you have insurance?
We are fully insured with £5 million public liability cover and “items worked upon” insurance for added protection
Are you fully trained?
We are full NCCA members, trading standards accredited and work to the British standards institute PAS86 standard. We are also one of Shropshire’s only IICRC commercial cleaning technician’s. We also regularly update our training.
How often should i have my carpets cleaned?
Most Carpet manufacturers recommend the wet extraction method as the best way to clean your carpets, this should be done every 12 months to 18 months. Regular vacuuming with an upright cleaner are recommended for between cleans.
Ive had other companies quote and its cheaper than yours, why is this?
unfortunately not all cleaning companies are the same, simply we all do things differently. We follow strict procedures for every job and as our reputation matters to us and we do our up most to ensure 100% customer satisfaction. Our prices are based on the workmanship and quality we put into every job and the customer service you receive. We have invested in training, insurances and we update our equipment constantly. There are some companies who don’t bother with any of the above, they are simply as the saying goes “splash and dash” companies. If you have a problem after they’ve ruined your carpets, many wont return back leaving you to pick up the bill JL carpetcleaning quote only one price (based on the home survey) There are no hidden charges or add on’s.
What about stains?
carpets go through a rough time, so its pretty common to get the odd spot and stain on a carpet. Spots or unknown marks are usually where dirt has been attracted to something stick or residual, these are usually simply to remove. Staining were colour has been added to the carpet can be much harder to remove. Its important to understand that whilst we have removed countless stains before there’s never a guarantee that the stain can be removed. Sometimes removal may cause bleaching of the carpet fibre. We always recommend not using under the sink products on stains as these can “lock in” the stain with permanent effect. Check out our page on DIY stain removal.
My carpet after it was last cleaned become dirty quickly, why?
If you previously had a carpet cleaned, either using hire equipment or using another company and it has become dirty much quicker than expected this is down to residues from cleaning detergents being left in the carpet. The residues from cleaning weren’t rinsed out of the carpet thus attracting dirt. For more information on this check out our page on DIY carpet cleaning. JL carpet cleaning use free rinsing Eco friendly products, these break the bond between dirt and fibre allowing them to be rinsed away with water, leaving your carpet healthy, fresh and most importantly dirt free
What areas do you cover?
We offer carpet cleaning and carpet fitting to areas covering Telford & Wrekin, Shrewsbury and other surrounding areas in Shropshire.
Quoting over the phone?
Though we appreciate you may need a quote over the phone, for comparison etc. It is very hard for us to give prices over the phone so please don’t be offended. It is sometimes possible to give you an estimate based on your room sizes. We prefer to come and give you a free home survey/quotation. As you’d appreciate all houses are different, some rooms may have heavy soiling, some light. therefore our pricing reflects the work required to clean your carpets to the best of our abilities
If you have any other questions, please don’t hesitate to contact us.